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Item Bangladesh – An emerging Market for IT/ITeS Outsourcing: An analysis of why Limelight Networks Inc. should outsource to Bangladesh.(INDEPENDENT UNIVERSITY, BANGLADESH, 13-11-01) Rahman, AshiqurGlobal IT enabled services industry has been growing steadily in the last decade. The current global economic crisis has led to shrinking IT budgets for corporate, but there has been a continual growth in demand for global demand of IT services, with cost optimization being the primary driver for off-shoring services to the developing countries in order to acquire the best options at the cheapest possible rates. The increasing cost being the primary driver for off-shoring IT services provision from the West to the East. The increasing field of development and pioneer technology, with new service delivery paradigms like cloud computing and multiple sourcing, is set to transform the ITES industry globally. Over recent years, Bangladesh has made major strides in laying the groundwork for a diverse and successful IT services market. The IT services industry within Bangladesh has been growing serving international clients and domestic clients in banking and telecom sectors. The industry now employs over 20000 people, and is exporting services to European, North American and East Asian clients. Bangladesh’s emerging IT service players already have strong credentials. Bangladesh offers a vast pool of young, trained and English speaking resources – available at costs almost 40% lower than established destinations like India and Philippines. Government authorities have demonstrated a determination to promote IT services industry in the country – providing cheaper bandwidth and alternate international cables, setting up Technology parks and providing tax holidays for export oriented industries. The “Digital Bangladesh” initiative of the government is helping setup infrastructure for enhanced connectivity, ICT based citizen service delivery and ICT based Education system. There is evidence of many global players, like Samsung, AMD, VizRT, WorldBridge Global – setting up operations in Bangladesh. With today’s challenging economic conditions, more companies are looking at effective use of external providers to help them support and expand their operations. Bangladesh has positioned itself as a key location for consideration by enhancing delivery capability and skill availability, lower costs of operations, making focused investments in telecom and IT infrastructure, and highlighting success stories.Item A WORKING REPORT ON ON MARKETING DEPARTMENT AND ITS ACTIVITIES OF UNILLIANCE TEXTILE LIMITED(Independent University, Bangladesh, 2010-05-02) Islam, Akeeb MohammadUnilliance Textile Ltd was incorporated on January 2006 by some highly experienced people who have been working in this particular field for a long time. From the beginning of its journey it was a buying house because of it was in its construction process. Its land acquisition was completed on January 2006 which was 16 acres in area. Then it started to buy all the related machinery and it was completed in February 2007. At the same time they started to work on their stitching department and stitching floor. All the designing, decorating, setting up machineries etc were completed in August 2008 and it started it won buyer production activates. From the August 2008 it started to commercially produce and export it. At the beginning most of its product was exported in UK but the market range is all over the world. At this point of time Unilliance had to outsource all the yarn, fabrics, and had to process everything from other factory. This company started its production process after the launching of its processing unit.Item Working Report on the development operations in the context of n-Tier Solutions Ltd.(Independent University, Bangladesh, 2010-04-13) Ahmed, NafisFor my internship program as part of my curriculum on Bachelor of Business Administration at Independent University, Bangladesh I was assigned to work as an intern in n-Tier Solutions Ltd. for a period of two months starting from March 2010 and ending in April 2010. There I was placed under direct supervision of the Managing Director of the company Mr. Mustafa Zuhair Ibn Yahya as as most of my work orders were to come from him. I was also signed to Sumon Sarker, Chief Design Engineer at n-Tier Solutions Ltd later on for assistance to the design and program construction phases of development of projects at work. With the office located in Uttara, although a stipulated office time was discussed, however, the nature of work involved demanded for a different approach, to remain active until work at hand was completed within given deadlines and sometimes involved field visits to different locations from where the client would operate, sometimes to provide skilled physical assistance and in other times to attend pre-arranged meetings with clients, for example, to gain information regarding changes that the client would appreciate. The report as created below will discuss on a number of topics starting with the company’s operations to its role play in the growing sector of Information Technology in the context of the current status of software and web development companies operating from within Bangladesh and my involvement in the processes to include my contributions to the company throughout my period of internship. Most of the information collected to compile this report was gained as primary data through experience and discussions with the working members of the office and the clients I was privileged to meet. However there are large sections in this document that contains information collected through secondary data collection means. Most information regarding the company’s profile as well as some of the clients’ information was collected through secondary data.Item A WORKING REPORT ON EXPORT DEPARTMENT OF PRIME BANK LIMITED(Independent University, Bangladesh, 2010-05-02) Salahuddin, Md.Every year the foreign transaction of Prime Bank ltd has been on the rise contributing more and more to the country’s economic growth. And the last few years were no different with significant rise in remittance during the last quarter of 2009. However that didn’t show any signs of restrains and neither did it show any changes in terms of commodities being traded, as the volume of trade kept on increasing. No matter whatever the challenges are in the area of Foreign Trade, Prime Bank is fully equipped to face any obstacle. For the last 6 Years they have hold the Number 1 position in the Bangladesh Banks CAMELS rating and hopes to be on top this year as well. As the economy of Bangladesh is increasing so is the country foreign trade and Prime Bank like always have played its role in making sure that things go smoothly. However, since sky is the limit, the bank is still evolving every day striving to provide its Foreign Exchange customer and others with the best possible service. Just before the starting of my professional life I got the opportunity to work one of the leading bank of Bangladesh and I hope my work experiences will help me in future in my professional life at the end of my report I would like to thank the HR division of Prime Bank Ltd for giving me the opportunity to work with them.Item A working report on Billpay services of Grameenphone Limited(Independent University, Bangladesh, 2009-12-13) Islam, Mohammad ZahidulOn November 28, 1996 Grameenphone was offered a cellular license in Bangladesh by the Ministry of Posts and Telecommunications. Grameenphone launched its service on the Independence Day (March 26, 1997) of Bangladesh. After almost 12 years of operation, Grameenphone has near about 20 million subscribers. On September 20, 2007 Grameenphone announces 15 million subscribers. Grameenphone is now the leading telecommunications service provider in the country with more than 16 million subscribers as of December 2008. Presently, there are about 35 million telephone users in the country, of which, a little over one million are fixed-phone users and the rest mobile phone subscribers. Starting its operations on March 26, 1997, the Independence Day of Bangladesh, Grameenphone has come a long way. It is a joint venture enterprise between Telenor (62%), the largest telecommunications service provider in Norway with mobile phone operations in 12 other countries, and Grameen Telecom Corporation (38%), a non-profit sister concern of the internationally acclaimed micro-credit pioneer Grameen Bank. Over the years, Grameenphone has always been a pioneer in introducing new products and services in the local market. GP was the first company to introduce GSM technology in Bangladesh when it launched its services in March 1997. The technological know-how and managerial expertise of Telenor has been instrumental in setting up such an international standard mobile phone operation in Bangladesh. Being one of the pioneers in developing the GSM service in Europe, Telenor has also helped to transfer this knowledge to the local employees over the years. Grameenphone nearly doubled its subscriber base during the initial years while the growth was much faster during the later years. It ended the inaugural year with 18,000 customers, 30,000 by the end of 1998, 60,000 in 1999, 193,000 in 2000, 471,000 in 2001, 775,000 in 2002, 1.16 million in 2003, 2.4 million in 2004, 5.5 million in 2005, 11.3 million in 2006, and it ended 2007 with 16.5 million customers.Item A WORKING REPORT ON SME BANKING AND CREDIT RISK GRADING SYSTEM OF AB BANK LIMITED(Independent University, Bangladesh, 2009-12-24) Rana, Md.MasudBank is an important financial intermediary in the economy. It plays crucial role of transferring the resources from surplus area to the supply constraint area. Bank performs its job through introducing various financial products to the market. Among them SME credit is the most crucial product. Loan is the product that generates major profit for the bank. I prepared the internship report on “A Study on SME Banking & Credit Risk Grading system of AB Bank Limited, Pagla Branch” .I furnished the full contents of the report in Six chapters. I concentrated on arranging and putting the data in such a way that the report progressively anchors to a desired destination of understanding. In the very first part I point out the information about the report. That is its title, origin, objective, methodology, justification and limitations of the study. It will facilitate the understanding what the report is for and how it is designed. In second part, I discussed about the historical background of the AB Bank Limited. In addition, I also discuss about the Pagla branch where I worked as a intern. After that, in 3rd Part, I mentioned about SME credit and types of SME product of AB Bank Limited. In 4th part, I mentioned the procedures for providing SME Loan. In part Five, I have shown the credit risk grading procedure along with a specimen CRG sheet of AB Bank Limited. In the next part I draw some findings and recommendations about their performance. After whole analysis I have come to a single conclusion that their credit division performance is satisfactory in particular SME credit. Recently, they are trying to establish themselves as a strong competitor by launching online facility to serve the customer rigorously.Item A WORKING REPORT ON THE L\C OPENING SYSTEM OF DUTCH BANGLA BANK LTD.(School of Business, Independent University, Bangladesh, 2012-05-01) Alam, MahafuzaToday’s business world is dynamic and competitive therefore organizations looking for Talent, extrovert graduates who belong to high degree of adaptability quality. Today’s business graduates will be the core part of business organization. Therefore, business graduates need to have both theoretical & practical knowledge to manage the business activity properly. In order to be familiar with organizational culture and to gain some practical knowledge about an organization our University provides a twelve weeks internship program as a part of the BBA program. Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce Electronic Banking. The automation was completed in 2003, but further additions and features are continuously being added and upgraded. Dutch-Bangla Bank Limited started its banking services with a view to minimize the customer’s needs by offering different products and services which are easy and affordable for all level of customers. To that extent, DBBL always emphasizes its customer services, product development, resource management, branch networking and the contribution to the economic development of the country. The bank also provides social services towards the society. DBBL Internet banking enables customer to access his/her personal or business accounts anytime anywhere from home, office or when traveling. Internet Banking gives customer the freedom to choose his/her own banking hours. It can save time, money and effort. It's fast, easy, secure and best of all. DBBL, since its inception was active in various social activities, which increased manifold over the period of time and its growth. It is one of the fast growing leading online banks in private sector.Item A Working repor on the CRM Department At BRAC Bank Limited(School of Business, Independent University, Bangladesh, 2012-05-01) Hussain, MarzukThis is the internship report based on the three month long Internship Program that I successfully completed in BRAC Bank Limited under The Credit Risk Management Department (CRM) as a requirement of the BBA Program of Independent University, Bangladesh. As a fresh starter of the whole new corporate world this experience has given me a wide range of knowledge about the world that I am about to step in. The report is about how the CRM department is divided, how it functions and how the work of this particular department is carried forward. As this is a Working Report, the report also gives an idea about the work I had to do in this three month period and the responsibilities that I had to perform as a team player. With careful supervision of the department my job was even made easier as I always had some personnel’s to help me out or train me in whichever step I got stuck. I also had the opportunity to work with every side of the department and gained huge experience. Some accounting courses in the BBA program was very helpful as I had to work on the balance sheet and income statement of certain companies. Working on the loan Product ‘Shompod’ was also very challenging as it’s a big responsibility to figure out which client should be permitted to avail the loan. Checking out the details of the clients and making sure that it’s a genuine client by looking at their past records and legal documents were also a part of the job. With very limited knowledge I tried my level best to make the report as understandable as possible and tried to put everything that I have done and experienced on this document.Item PERFORMANCE EVALUATION STUDY OF MERCHANDISING OF FGS KNITWEAR LIMITED: A READY MADE GARMENTS(INDEPENDENT UNIVERSITY, BANGLADESH, 2012-05-01) Ahmad, NaveedMerchandising department is the star of the department among all the working departments in the Export concern, because it is the only department having maximum control over the departments and total responsible for profit and loss of the company. After LPG (Liberalization, Privatization & Globalization) the business gets more important and now merchandising is on its hot seats. So, it is necessary to understand the day to day happenings of the star department. In the field of marketing and services, Merchandiser is at a position of utmost importance, He is the person who co-ordinates with various departments for a uniform business. It denotes all the planned activities to execute and dispatch the merchandise on time, taking into consideration of the 4 Rs to replenish the customer. Right Quantity, Right Quality, Right Cost and Right Time is what they have to deal with. FGS Knitwear Limited is engaged in processing raw fabric to finished products and exports these products to different countries. Its factory is situated in Savar, Dhaka and head office is in Uttara Model Town. I worked in the factory and paid occasional visits to the head office in order to cope up with the production process. I worked with almost all the departments; especially in Accounts and Finance Department, Marketing Department, Import and Export Department and Merchandising Department The research was structured on a number of objectives. Research starts with an overview of the merchandising department of FGS Knitwear Limited. After the global financial crisis, customer’s perception has become as a most important and sensitive issue of companies. It is of course not just important for garments. It is something that needs to be addressed in relation to all companies. This report is done because there was no research found on merchandising on individual garment specifically FGS Knitwear Limited. This paper will aim to find out that whether the perception of customer differ towards price of a product and advertising and promotion and whether any variability in salary affects the merchandising performance. The significance of this study is that now a particular research gap will be filled up and it will indicate if any further related research is needed or not. I have tried my best to complete this research but there are some limitations. I expect that those unintentional mistakes should be overlooked.Item ASSESSING KNOWLEDGE SHARING BEHAVIOUR AMONG EMPLOYEES IN PERSPECTIVE OF GRAMMEN PHONE CUSTOMER SERVICE DEPERTMENT(INDEPENDENT UNIVERSITY, BANGLADESH, 2012-05-01) Mukhles, Imran Ahmed AlKnowledge sharing among employees is very much important as recently there are many organizations that are encouraging knowledge sharing behavior among employees in order to meet the organizations goal or objectives. Knowledge sharing basically helps employees to new understanding their jobs and it also brings personal recognition within the department. There are certain other parameters such as commitment, reward system, culture, social interaction, trust and technology which are related to knowledge sharing. The commitment of the employees in the organization is one of the key issues in making the employees to share their knowledge. When employees levels of commitment is high then they are more willing and work effectively for organization. Reward is also one of the effective factors which will encourage people to share knowledge with others. Knowledge is shared only because monetary values are obtained if it is withdrawn then knowledge sharing behavior will decline. In an organization with knowledge sharing culture, people would share their ideas and exchange knowledge with others because they treat this culture as natural, rather than they are force to share their knowledge with others. Many organizations encourage motivating their employees to interact more among them by providing rest rooms or provide food or drinks for them in order to develop the social interaction. Many people are willing to share their knowledge with others if they feel that the person is honest and can be trusted. Hence, high level of interpersonal trust correlates with high levels or willingness to knowledge sharing. Through technology, employees not only can share their knowledge internally but they can share even across a wide geographical separation. Technology makes people easily to access and more willing to share their knowledge because it suits for those who are shy or very busy and prefer to avoid face to face interaction. The research basically intends to investigate the relationship of knowledge sharing among employees related to commitment, culture, social interaction, trust and technology in perspective of Grammen Phone Customer service department. It is a correlation study, which is measured among the studied variables stated: commitment, reward system, culture, social interaction, trust, technology and knowledge sharing. The sample for the study was the employees of Grammen Phone Customer Service Department. The questionnaires were distributed among 80 respondents and all the questionnaires have been taken as the data for the study. The analysis of the data was done with a statistical tool which is SPSS version 12. The correlation analysis was performed in order to assess the hypothesis. The value of alpha, mean and standard deviation was also even found. The value of alpha proves that the questionnaires are very much appropriate in order to progress the research. Therefore focusing on the contract center of Grammen Phone, the current study was meaningful to assess the knowledge sharing behavior among employees.