Service efficiency and customer analysis of E-banking at Dhaka Bank

Abstract

Dhaka Bank limited is one of the well reputed banks in the banking industry of Bangladesh. This private bank has a huge reputation in terms of giving their top-notch services. General banking unit of this bank is continuously working for these services for their consumers. On the other hand, e-banking service of Dhaka Bank is introduced for a long time and performed really well by fulfilling the expectation of the consumers. Almost all the services of the bank can be performed by the bank under this e-banking service. So, this report basically gives an idea regarding the different kinds of electronic services of Dhaka bank. Moreover, it also shows how efficiently the e-banking service is working for the consumers. There is also a survey for the loyal customer where they give their opinions on various topics which will help the readers to understand how effectively the e-banking service is working in different dimensions along with the different benefits. In addition, personal observation is also used to make this report stronger to highlights the service efficiency of e-banking at Dhaka Bank.