Employee perception on training and development practices on Mercantile Bank Limited

Abstract

The Organization to be studied for my internship project is Mercantile Bank Limited (MBL). Banking system of Bangladesh has gone through three phases of development- Nationalization, Privatization and lastly Financial Sector Reform. I was appointed in Mercantile Bank Limited (MBL). At “International Airport Road Dhaka Branch" as an intern; I got the opportunity to get a closer view to the services provided by Mercantile Bank Limited (MBL). During the long span of its operation, the bank had been widely acclaimed by the business community from small business to industrial conglomerates for forward looking business outlook and innovative financial solutions. The bank is gaining popularity due to its improved service, reliability, product variety, versatility and flexibility. Human Resource Management is a vital issue for any organization. By using Recruitment and selection process, Training and Development process any bank can improve their performance and also activity level. Employee can survive and they have the opportunity to overcome any obstacles. The first chapter illustrates the Origin, Background and profile of the MBL in Bangladesh region. In addition to this a brief description regarding diversified products and services of MBL, values and core principles of business are given. Second chapter includes internship experience, duties and responsibilities I have performed within the organization. The third chapter includes the literature review about training and development, objective of the report, methodology and how Mercantile Bank develop their human resource through training. This chapter also includes what types training and other facilities are given by the bank to increase the employee's knowledge and skills. In the fourth chapter of this report includes the analysis of data , findings and recommendation and conclusion of the report .This chapter of this report also detects some specific problems observing the Training and Development Practice of MBL and also providing some recommendations in order to overcome the specified problems. If this bank takes necessary steps to overcome the problems, the overall performance of MBL and might improve further from the upcoming years.