Comparative analysis of customer satisfaction between Siemens Elevators and competitors in the market

Abstract

The aim of this internship assignment is to compare customer satisfaction level between Siemens Elevators and its market competitors. This analysis was conducted using a combination of primary and secondary research. Surveys and interviews with consumers who had recently engaged with Siemens Elevators and its rivals were used for primary research. With help of appropriate line chart, the analysis has been described in the report. This report also details my experience as an intern at the Metaland Technology Ltd. This internship has provided me with in-depth information and insight into the business as well as consumer psychology, giving me a greater grasp of the elevator sector. In today’s world, elevators are more than simply a convenience when time is of importance. The key to the success for this industry is to maintain the reliability for customer and keep innovating.