Evaluation of customer satisfaction in an educational consultancy firm: case of Edroll

Abstract

In this report, I talk about the internship I did at Edroll. In this report, I've written about the ideas and concepts I've seen and heard about during my internship at this educational consultancy. This report is divided into three parts: an overview of the internship, a section on the organization where I connect what I've learned in school to the different parts of the organization, and a section on the project where the information I've found is presented. Living in a world that is becoming more globalized and where technology is changing quickly has made more people want to study in other countries. Edroll is a company that helps students with their education. It offers professional consulting and admissions consulting services to help people reach their goals in a legal and organized way. Edroll is a Premium and Transparent Visa Facilitating Center for Bangladeshi Citizens. It offers Document Screening, Consultation, and Application Finalization, which takes away the stress of applying for a visa. Edroll gives students who want to go to college abroad professional and accurate information. Edroll for Students uses a variety of marketing techniques to spread the word about its brand and get people to think of it in a certain way. ED Roll _ Best Study Abroad Consultants in Bangladesh, n.d.). Their Digital Marketing techniques are the most important marketing actions they are focusing on right now. During my internship, I was in charge of managing queries, which let me talk to customers, making improvements to the website, making content for business clients, and marketing events. I learned a lot about digital marketing during my internship. With the help of query management, I was able to set up customer service relationships and manage both strategy and finances. From what I've seen and what I've seen on the site, it looks like their brand is in a good place. Edroll should put more focus on building a stronger brand than its Bangladeshi competitors, whose markets are growing quickly. This will require them to do more advertising, which will help them improve the way people think of their brand.