Export processing zones of Bangladesh-challenges and prospects for HSBC

Abstract

The present business world is continuously expanding due to the course of globalization and international trade in a spontaneous way. Being a developing country Bangladesh has made its footsteps on this international business environment by the help of its Export Processing Zones (EPZ) which are the places provided by the government specialized in manufacturing export oriented products and services maintained by proper standards and guidelines. HSBC, one of the leading and most prominent international banks operating in Bangladesh, has revolutionized the concept of corporate institutionalized banking to an outmost superiority. To achieve substantial growth over the competitors, HSBC is continuously rendering different kinds of services to its corporate clients. This paper describes some potential opportunities for HSBC regarding the EPZ of the country where HSBC can invest their assets to generate a huge amount of revenue in the upcoming years. Though HSBC has always been the market leader in the EPZ segment, but it holds less than half of the market share which they can maximize by improving some service oriented challenges and providing exclusive services to this segment. This report observes the trend of the EPZ business, the customers we have in our portfolio regarding the investment flow and demand for services. It also covers the understanding of the visits to the existing and potential EPZ customers on different location. We have analyzed the service related gaps and proposed some solutions to increase the quality of the services as well as we have suggested some ways to increase the share of this segment for HSBC DAKs wallet. The report contains survey results conducted on various time by HSBC and other statistical bureau and it covers ample amount of data from different regulatory bodies who are managing the EPZ alongside the government intervention. Some data and recommendations may subject to change over the time and the complexity of the service issues.