Operations in the back office for sales force in Banglalink Digital Communications Ltd.

Abstract

One of driving Telecommunication Companies in our country is Banglalink Digital Communications Limited. It is a subsidiary of VEON which began its journey in 2005 and caught second most market share of the overall industry. Now Banglalink is in the third position. Among all contenders, Banglalink has demonstrated its fruitful position in the Telecommunication industry and has captured a large customer sector with its innovative products and services. In the organization all the employees have equal rights to share their values and ideas. In this report, I have explained about the organization outline concerning a brief depiction of the organization profile, different departments, its important parts and achievements. Afterwards, a general explanation about my exercises all through my internship period has been demonstrated. During my internship period I had to work with the back office team in the Enterprise Business Department and was assigned to support corporate sales team with all kind of help and information. My job was to find out SAF copies and had to reserve SIMs for CAMs. My contribution to their ERM project was also significant, where I had to arrange all the interview session and sorting out the candidates CVs. Apart from these, my assign works were to call for meetings and arrange the meeting room, organize events for contract signing ceremony, prepare presentation, and send any notice from BTRC to the CAMs. Then in the main part of my report, a brief discussion about the operations in the back office for the sales force is explained. This is basically an overall description regarding their way of conduction of the operations, their maintenance of a sequence in their work process and their activities which were related to the organization. Furthermore, the process of their dealing with the huge traffic and solve customers’ problem quickly was decoded. Description about the BTRC project is explained briefly in my report. During my internship period I had noticed some problems in the back office team for which some recommendations for sorting out the problem were proposed by me. The back office should take into consideration and implement likewise.