The impact of customer interaction and after-sales service on customer satisfaction in the FMCG industry during pandemic

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dc.contributor.advisorAkter, Tania
dc.contributor.authorChowdhury, M. Bayezid
dc.date.accessioned2022-08-17T08:15:04Z
dc.date.available2022-08-17T08:15:04Z
dc.date.issued2022-01
dc.descriptionCataloged from PDF version of internship report.
dc.descriptionIncludes bibliographical references (pages 37-38).
dc.descriptionThis internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.
dc.description.abstractThe internship report contains all the information about my internship at GETCO Business Solution Ltd. I learned about query management through my internship opportunity. The fundamental client of my company is Unilever Bangladesh and I worked for their CEC team. By working with them I can understand the consumer queries of the various brand page of Unilever Bangladesh and how the company gives after-sell services to their consumers. Since I joined and did my internship mostly through working from, I got my training in person in the office. I will explain all my findings through my report.
dc.identifier.otherID: 17104100
dc.identifier.otherhttps://dspace.bracu.ac.bd/server/api/core/items/fec9b09a-86c3-4905-83fe-b3fe611563e7
dc.identifier.urihttp://hdl.handle.net/10361/17094
dc.language.isoen
dc.publisherBRAC University
dc.sourceBRAC University Institutional Repository
dc.subjectCustomer interaction
dc.subjectAfter-sales service
dc.subjectCustomer satisfaction
dc.subjectFMCG industry
dc.titleThe impact of customer interaction and after-sales service on customer satisfaction in the FMCG industry during pandemic
dc.typeInternship Report

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Internship Report (Bachelor of Business Administration)