Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank

Abstract

This report is based on Internship experience and feedback on customer’s perception on foreign Remittance activities of Bangladesh Krishi Bank. From the customer's perspective, remittance is significant since it is simple, inexpensive, and reduces risk. From the perspective of a banker, remittance is essential because it generates non-interest income for the bank, which is beneficial to other businesses and encourages sustained economic growth. The majority of remittances are handled by the parties listed below. The scope of the report is limited in several ways. In order to meet the report's goals,. I attempted to examine BKB's foreign exchange performance in this report. I collected primary through face-to-face conversations, direct observation, and work experience as a normal employee at Bangladesh Krishi Bank. The bank's management and customers were the major sources. Websites, brochures, instruction circulars, and the Bangladesh Krishi Bank's annual report book were used as secondary sources. According to the customer survey conducted for this research, Bangladesh Krishi Bank delivers moderate service to its clients when it comes to remittance operations. The rationale for offering modest customer service is that qualified manpower is required to deliver the finest and fastest service. I perform an online survey with several questionnaires to check client satisfaction and analyze it using SPSS. Customer relationship management is hampered by face-to-face contact and psychological tension among employees, according to the findings of the studied study. Finally, BKB must devise a plan for handling client relationship management