Importance of training and development at Telecom companies: The case of Banglalink Digital Communications

Abstract

Banglalink Digital Communications Ltd. is one of the dynamic and leading companies in Bangladesh. It holds the second largest market share in Bangladesh telecommunication industry. Their organizational values work on collaborative, innovative, truthful, entrepreneurial, customer based. The aim of this report is to assist and evaluate the development and training program of banglalink digital communications ltd. These training and development programs create a positive impact in the organization. Employees are able to level up their set of skills and it also helps the employees to be more motivated at their work in the organization. Besides development programs help the employees to grow their career in the near future. It also gives the organization management team a clear view how to and where to utilize the organization’s resources in an efficient way. The training programs are essential for the growth of banglalink and to increase its profitability. Banglalink already follows different types of training and development programs and they consist of inside the job and outside the job training program. SAP, AIP and Banglalink University are their main training and development programs. Banglalink has reward and performance appraisal policy for the employees who achieved outstanding results in the training and development programs.