DHL Express & its contribution in people’s life as well as growth of E-Commerce sector in Bangladesh

Abstract

Logistics Service has been playing one of the big roles in people’s life and business since decades and on modern times, communications, greetings, business transactions are unbelievable without that. DHL Express being the global leader on this logistics industry has been providing it’s best to make people’s life easy since its founding year 1969 and still carrying it on across worldwide being the most international company in the World. Maintaining the quality of services it is also continued in Bangladesh since it started its journey in the country in 1979. The purpose of this paper is to represent the contribution of DHL Express in people’s life as well as the growth of E Commerce sector in Bangladesh. The organization where I did my internship not only dedicated to recognize the global logidtics industry but also works hard to provide its consumers with the best service possible, incorporating changes and innovations into their operations on a regular basis. DHL Express is continuously developing its services intending to help people and business organizations by carrying their valuable documents, parcels, gifts, business samples and commercial products in the best and fastest way possible. A fixed questionnaire-based survey has been conducted by me to find the contribution margin of DHLE on people's life and E-commerce growth, where 122 among 251 respondents were DHL Express users and they said DHL Express had made their life and Business easier by providing Faster Express delivery services, quality handling of the shipments and providing extra security to their destined documents and parcels. One of the most driving information achieved from the servey is maximum of the users are Entrepreneurs focused with E-commerce and they found DHLE effective on fulfilling their purposes. Which refers that DHLE has been providing a huge contribution on improving people’s life & the E-commerce growth of Bangladesh.