Impact of fraud and dispute management on risk mitigation and reputation establishment as a part of compliance for a mobile financial company: an analysis of bKash

Abstract

Due to the rapid penetration of Mobile phone clients, Mobile banking (MB) or Mobile Financial Service (MFS) has been exceptionally effective within a brief span of time for encouraging simple cash exchange benefit over the nation. Through MFS, unbanked communities are able to avail money related administrations that are given effectively at a reasonable cost. This report provides insights on the overview of bKash on my encounters that I assembled amid my internship period. The report discusses the core functional areas and practices- Management, Marketing, Finance & Accounting, Operations and Information System along with industry and competitive analysis. The discussion of the company and MFS industry are too included in this report. A brief glimpse of insights has been centered in this report whereas maintaining the privacy of the organization. Moreover, this report strongly emphasizes on how compliance management is adding value to MFS industry more particularly the role of Fraud and Dispute Management team of bKash in financial recovery of customers and dispute mitigation.