Measuring business client's satisfaction of BiTechX

Abstract

As I live in Bangladesh, I've worked here at BiTechX as an intern. I've chosen my topic for two specific reasons. Firstly, the lack of information we have for the freelancing industry in Bangladesh. Secondly, this market really intrigued me to research more about it, as we don't get these opportunities in our regular courses. In this report, the 1st chapter will contain the internship information including the basic information about students, supervisors, the job responsibilities that I had to perform in these 3 months, some key problems that I found while working on that organization, and based on the problems I will add some recommendations that might help to improve the situation. After that in the 2nd part, I have briefly described the company's history and the service they are providing, the agency's marketing and management policies, the Financial and accounting policies, and competitive analysis. Though according to the company policy, I couldn't collect much information but this will give a little bit of knowledge. In the 3rd part, I have briefly discussed the objectives of doing the research, the findings from the research, some key problems and based on that I have added recommendations. Finally, I hope that this report will fulfill the reader's needs to understand the condition of freelancing agencies, how they are operating their management practices, and their day-to-day work.