Application of general banking activities of Jamuna Bank: a study on Jamuna Bank Limited

Abstract

General Banking provides the foundation of the banker-customer relationship. This is an era of keen competition among Banks. It is the most important and preliminary work of a bank. The regular service is given to customers such as Depositing or drawing money, selling instruments to them for remittance purposes, collecting instruments, and providing other ancillary services to keep the customer section busy. Personnel of this section should possess the required behavior for regular satisfaction of the customers. This report focuses three months long internship program that I had sculpted in Jamuna Bank Limited under General Banking Department from 24 August 2021 to 24 November 2021 at Mirpur Branch. As a part of satisfying their objectives through their customer, the JBL offers the following accounts: Current Deposits, Savings Bank Deposits, Fixed Deposits, Short Term Deposits, and Monthly Term Deposits, any other deposits as may be approved or advised by Head office. The branches of the bank operate as independent accounting units The system of transactions of the bank is essentially a double entry system of bookkeeping. The golden principle of debiting or crediting is the same as those of the double entry system. In the bank, instead of recording transactions in a journal initially, these are directly recorded and posted in the ledger (computer) separating the debits and credits by slips or voucher system. J Jamuna Bank limited has provided its Banking service with a top leadership and management position. After doing this intern report I have found that most of the customers of JBL have positive satisfaction with its service quality. Thus, it is expected that the service quality of JBL will be increased day by day and it will achieve more popularity among the people in the future.