General banking activities of Janata Bank Limited

Abstract

Doing Internship in financial institutions always gives best chance to finance students to apply their knowledge on practical field. Financial institutions have very wide range of activities in the economy of a country. Banks are the most important one in the financial sector as they play a very crucial role for the economy. Banking business mainly maintains flow of funds from depositors to investors. In doing so, banks need to collect deposit from the depositors and then distribute those as loan to the investors. Besides, banks provide assistance in international trade, money transfer, collection and payment of utility and other bills, etc. all of which are fully customer oriented. Therefore, commercial banks are treated as service organizations and their business is largely dependent on the quality of services they provide. Hence, the efficiency and success of commercial banks depend entirely upon the satisfaction of their clients. So the key factor of any commercial bank is the customer service provided by them. This report “General Banking Activities of Janata Bank Ltd” is the picture of quality services provided by one of the well-known state owned public commercial bank of Bangladesh ‘Janata Bank Limited’. The study covers the following sections: Brief Discussion about Janata Bank Limited (JBL) SWOT Analysis of JBL Services provided by Janata Bank Limited Findings & Recommendations.