The factors affecting the service quality management of Grow N Excel

Abstract

The report laid its emphasis on the factors which affect the Service Quality Management of ‘Grow n Excel’ the leading HR consultant in Bangladesh. The two main services provided by the firm are the Executive search and Recruitment Process outsourcing and it is outsourced to a number of national and multinational companies in Bangladesh. Therefore, to ensure that the candidates that are outsourced and delivered to the big corporations are proper and up to their marks. The process of recruitment and selection of the potential candidates who are eligible to join the management team of the clients is vulnerable to some factors which must be fixed internally to find the best employees for the companies and which brings about the biggest satisfaction from their end. The job market is vast and employment is increasing in Bangladesh, wrongly placed candidates not appropriate for the position puts the clients’ and the country’s growth in jeopardy. Furthermore, the report is based upon the TQM philosophy and emphasizes on some external factors which affect the service quality and provides possible solutions by identifying the causes and ways to prevent them. The report has been composed during the internship period while working with the Headhunting and the Recruitment process outsourcing department, the factors were identifies therein and brought into the spotlight.