General banking and lending process of Dhaka Bank Limited

Abstract

I have done my internship report using the practical knowledge of “General Banking Activities” of Dhaka Bank Limited, Dhanmondi Model Branch. The differences between theoretical and practical knowledge is totally different. The employees who are associated with general banking and other helped me to complete the report with valuable information. Therefore, this report reflects in-depth and precise information about all the jobs done by me during my internship. On 5 July 1995 being a second generation private Bank, Dhaka Bank Limited started its journey. In its journey Dhaka Bank has succeeded in fulfillment of the dreams of those who established it. Today it is one of the country‟s leading banks in the private sector having a significant contribution towards national economy. Its headquarters is located in Naya Paltan, Dhaka. Currently the bank has 100 branches and 3 SME service centers throughout the country and it is booming continuously towards the service excellence through its products and services. General banking is the starting of all the operations for the banking industry. The internship report is a mandatory requirement of my degree. As a part of the internship program, I was assigned at Dhanmondi Model Branch of Dhaka Bank Limited. During the 3 months internship program I have learned about how the commercial banks operates. This report explores Dhaka Bank activities of Dhanmondi Model Branch as one of the leading non-government organization. This report contains information about all commercial activities that the bank deals with. I have mainly focused on General Banking system of Dhaka Bank Limited in this report. General banking operation includes all the general activities performed by the bank. I have discussed about different types of account holder and different types of account such as Saving Account, Current Account, Fixed Deposit Rate (FDR), Pension Saving Scheme (PSS) & other existing accounts with their rates and other activities of General Banking in detail. I have also done survey about customer perception of Dhaka Bank.