Opportunities and challenges of SaaS Business: a study on Shapla Management Technologies Limited

Abstract

Shapla Management Technologies Limited, is a comprehensive Human Resource Management (HRM) software solution. Shapla streamlines and simplifies the process of onboarding, managing, and keeping track of all employees' information. Shapla is the ultimate solution for managing all aspects of your company's human resources, making it the perfect choice for businesses of all sizes and industries. The Shapla Management Technologies Limited business development team is responsible for identifying and pursuing new business opportunities, analyzing industry trends, researching the competitive landscape and developing strategies to capitalize on new opportunities. As a business development intern, the individual had the opportunity to learn from experienced professionals and gain valuable experience in collaborating with other departments, including sales, marketing, and product development, and was given responsibilities to contribute to the team's success. HRM software allows for efficient management of employee information and streamlines HR processes. In today's fast-paced and competitive market, it is essential for companies to have access to these tools in order to effectively manage and retain their workforce. This research studied the factors and challenges in the adoption of Shapla's SaaS HRM system by Small and Medium-sized Enterprises. The study found that key factors that influence the decision to adopt Shapla include the software provider's market standing, software fit to the business, vendor's commitment to support, vendor's participation in co-creation of value, and the benefits of integrated HRM system.