Consumer perception on security system of debit cards provided by Bangladeshi Banks

Abstract

To accomplish my undergraduate program at BRAC Business School, I was sent to Standard Bank Limited (SBL) to have a practical exposure on banking service activities under the project “Consumer perception on Security system of Debit Cards provided by Bangladeshi Banks”. However, SBL is a leading private commercial Bank which starts it operation on under Companies Act, 1994 on 11th May, 1999. It is providing a comprehensive and competitive banking service to their clients. Through my overall study I have mainly tried to focus on customer perception, satisfaction and security system of Debit Cards provided by Bangladeshi Banks. Moreover, in my internship period, I have learned General banking comprises of account opening system, bills, and remittance, clearing cash, Fixed Deposit and computer sections, Banker customer relationship, collects bills for customers, remit funds of customers from one place to another, honoree cheques drawn etc. Basically this report focuses on background of the study, origin of the study, Scope, objective of the study, limitation of the study, Methodology of the study etc. Next, it also contains some overview of SBL contains history, vision, mission, objective, product and services of SBL and so on. After that, I have focused on Job Description (JD), the things that I have learned from my 3 months Internship Program and finally, the project part that is ”Consumer perception on Security system of Debit Cards provided by Bangladeshi Banks”. Though, it was too tough to accomplish my project within very short time and I have faced some problems to come up a result and lastly I have recommended some solution.