Issues relating to agent channel activities and product delivery of an E-business: a case on Deligram Technology Limited

Abstract

Now-a-days e-commerce business is the most mainstream business in Bangladesh. Deligram is known as an Omni channel e-commerce platform which is merging the gap between online and offline shopping service. Deligram.com is the E commerce sector of Rahimafrooz which has started its journey in 2017. This internship report is made on Deligram Technology Limited where the topic was to find out the issues related to agent channel activities and product delivery. Since it is a startup company, all the works and process are new and there are flaws in them. Almost every day new strategies has been made and the whole supply chain and work system has been changed according to the new strategy. Hence my main responsibility was to make new plans and work process to fulfill the new strategy. Moreover, there were many departments where there was no definite process of doing the work, no proper documentation of the work done which needed to be modified. This report finds out the challenges faced by the company while delivering the product to the agent or customer and the whole work process of the company. It also states the challenges to make new plans and work process for new strategy and expansion of the company. The report likewise examines about the authoritative capacities, structure and its tasks. Ultimately, the report additionally comprises of not many suggestions that Deligram may follow so as to improve its work cycle and to be economical in e-commerce industry.