Evaluation of supply chain process in mobile financial service bKash

Abstract

An internship report represents the practical work experience besides all academics theories. This report has been carefully prepared to present the Supply Chain activities of largest Mobile Financial Service of Bangladesh. bKash Limited, a subsidiary of BRAC Bank, started as a joint venture between BRAC Bank Limited, Bangladesh and Money in Motion LLC, USA. In April 2013, International Finance Corporation (IFC), a member of the World Bank Group, became an equity partner and in April 2014, Bill & Melinda Gates Foundation became the investor of the company (bKash, 2018). This report starts with a brief overview of bKash limited and its current status in the market. It also contains an extensive literature review on Supply Chain of service industry and importance of it in Bangladesh economy. As the concept of supply is new in Bangladesh and especially for service oriented organization like bKash, this literature review gives a support to find out how it is actually important to maintain an appropriate supply chain process for any kind of service oriented organization. First part of the report explains all about bKash as a whole- about the organization, their activities, product or service, organogram, business partners, value chain etc. Second part of the report describes all the procedure of bKash supply chain from the procurement to distribution. bKash supply chain has a guidelines where every stage of the operation need to be done based on those. Very briefly this report shows all the process of the ideal guideline. Last part of the report portrays gap analysis of the ideal guideline and the actual practice of the processes. First of all Analysis finds the gap of the procedure and then enlightens the reasons behind it. In additional at the very end of the report recommendations has been provided as per practical information and literature. Above and beyond, the aim of writing this report is to explain the supply chain process of a mobile financial service which is very new in Bangladesh and to create an opportunity for others to use this as an example- how supply chain works in Mobile financial service.