General banking activities of Standard Bank Ltd

Abstract

This report is prepared as a course curriculum requirement of “Bachelor of Business administration (BBA) program under BRAC University this report entitled-“General Banking Activities “isan analyzed deliverance of three months long internship program at customer service department in the Standard bank ltd. The primary goal of internship is to provide an on-the-job Exposure to the student and giving an opportunity to translating the theoretical concepts in practical life Situation. Students are placed in different enterprises, organizations, research institutions as well as development projects. The program covers a period of three months of on-the-work Attachment with a particular organization, chosen by the students themselves or the concerning department. As a requirement for the successful completion of the program, I needed to submit this report. I have chosen Standard Bank ltd for gaining practical work life experience as an intern for a period or three month starting from 20February to 20 May as a part of my internship program of BBA requirement. I have shared a detailed insight about my work experience at here along with a detailed job description where I had to deal with general banking. I conducted a study on the overall activities of SBL as well as the customer satisfaction within the organization. This report consists of information about the project I had been assigned with general banking. In addition, I have also provided an overview of the bank, and the department I have been assigned to along with an account of my experience as an intern at SBL.