Employee satisfaction & HR practice at Mercantile Bank Limited

Abstract

"The internship program at Mercantile Bank provided me with the opportunity to gain practical knowledge and experience in General Banking section. Right through my internship, I was assigned to various tasks and responsibilities, including updating forms, accounts opening, scheme, pay order issues, despath, cash payment and receive, loan sanction, credit card issue, LC opening, IDBP, etc. During this program, I was able to observe and participate in the day-to-day operations of the bank and acquired a better understanding of the industry practices and standards. I also had the opportunity to develop and ameliorate my communication, problem-solving, and time management skills. The internship project that I worked on was a comprehensive analysis of the MBL's human resource management strategies, with a specific focus on employee satisfaction. Through this project, I was able to apply the theoretical knowledge that I gained in my academic program and implement it in a real-world scenario. Overall, the internship program has been a valuable experience, and I am grateful for the opportunity to have worked with such a professional and supportive team at Mercantile Bank Ltd."