Customer relationship with general banking of Al Arafah Islami Bank

Abstract

The report is mainly targeted to illustrate customers’ relationship with general banking employees, the level of their satisfaction, and the different services of AIBL. The primary research of the report was mainly talking with the senior officers about their service and customer satisfaction level and the expectations of customers from them. Then I have to go through their annual reports and different sample reports of AIBL to understand the overall customer’s relationship with general banking employees of AIBL. To satisfy a larger range of customers they are training their employees. Also, they are providing online services. Now people can do online banking. For example; a customer from the Rangpur division can take banking service from the Uttara branch from their home. They are working hard to come up with the increasing competition of this digital era. They make their customers feel safe for any kind of transaction. With the development of the economy, people should be more introduced to banking. Because many people still are not involved in banking and many people are not comfortable with online banking. The main goal of AIBL serves a larger amount of customers providing them a larger amount of service with the easiest technology that people can easily learn.