Ticketing & reservation service of NovoAir

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Date

5/7/2017

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BRAC University

Abstract

Airline business becomes so demanding in recent years. For an airline, the ticketing service quality is very important to satisfy its passengers and delivering the service in the shortage possible time is another challenge. Complication becomes so acute when an airline needs to deal with both of the passenger group one is General passenger and another one corporate passenger. Both of the groups has a distinguished set of complications in order to provide the ticketing service but NovoAir has managed over the year finest possible way to service its passengers regarding tickets and that is why NovoAir becomes popular in airline business. NovoAir is not only doing business but also helps the passengers by providing some assistance in their needs. NovoAir has contract with various travel agencies like other airlines to sell their tickets to expand their business, their reputation and overall wants to provide better service as a Bangladeshi airline company to Bangladeshi passengers along with other countries passengers.

Description

Cataloged from PDF version of internship report.
Includes bibliographical references (page33).
This internship report is submitted in a partial fulfilment of the requirements for the degree of Masters of Business Administration, 2017.

Keywords

NovoAir, Air service

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