Beyond cash out: exploring the diversification of Mobile Financial Services (MFS) in Bangladesh: a study on Mobile Financial Services provider bKash

Abstract

This in-depth analysis looks at how bKash, the country's largest Fintech company, is adding value to the people of Bangladesh by providing different financial services not only cash out. bKash is a really important factor for the nation's economy it has provided financial facilities to the people of Bangladesh where most are not under any bank thus giving them financial stability & security. The goal of this study is to evaluate how well the strategic policies of bKash are actually helping people. An overview of the study looks at the history of bKash and how their main focus has always been to give people financial inclusion. My internship was in the Enterprise Risk Management Divisions under Strategic Risk Department as an intern. Here I got an opportunity to learn about bKash inside out & the golden opportunity for me there, was to know about the goals and vision, risk mitigation of bKash. So, my objective and problem statement mainly focus on these factors because after all this financial inclusion is all new for Bangladesh and as a third world country, the main focus of bKash was to make value and make people feel more confident on their financial stability. So, my report focuses on these terms and to show how bKash is leaving up to its values.