The impact of key performance indicators (KPI) on performance management systems on employees’ performance in BHL Group

Abstract

At the beginning of this report in the first chapter, the report describes the intern's information, program, specialization, major, and minor area of his/her subject. Moreover, it also mentioned Internship information such as period, organization name, department, location, supervisor’s information: name and position, and job description/duties of the intern. Therefore, it also discussed regarding intern's contribution to the organization, the advantages to the intern, and the difficulties that the intern faced during the internship period in the company. This chapter ends by recommending the organization how can do better in the future regarding the upcoming internship program. In the second chapter, it’s all about the discussion regarding the company. It started by mentioning the journey of BHL Group, the sister concerns, its product/service, motto, affordability, vision, mission, and goal. Additionally, including the management practices of BHL, the way the company does its marketing, the financial performance of the company, its operation management system, and how BHL practices its information system. Including analyzing the ceramic industry by doing Porter 5 Forces, SWOT, competitive strength assessment tests of BHL Ceramics and its rivals. In addition, the second chapter finished by summarization and recommending some insightful steps that can help the company for their future integrity process. The final chapter means chapter 3 is all about the core foundation of this report which is a topic which is based on the Impact of KPI on performance management systems on employees’ performance in BHL Group. Here, it described the KPIs metrics, points, evaluation form, and the way BHL measured their employee’s performance activities. Also, a questionnaire was developed, and based on that interview from employees to comprehend what are their perspectives regarding the KPIs metrics that are used by BHL organization. Therefore, it also mentioned the constraints of this research. To sum up, the report concludes with some recommendations that could assist the organization in enhancing its employees’ performance.