Activities of general banking: an overview of Bank Asia Limited

Abstract

The Banking sector is always considered one of the most fundamental sectors for the economy to be able to function. In this economic era, In order to attain development in industrial and commercial division, there should be a sound banking system to support not only the economy but also the society. This report focuses on the General Banking Department of Bank Asia Limited, Corporate Branch. General Banking department deals with customer service, remittance, cash, and accounts related activities. This unit plays an important role in providing quality service to its customers. Cash handling which is the most important and difficult department of a bank. Through this section it establishes Banker Customer relationship, collects bills for customers, remit funds of customers from one bank to another. General Banking provides these services in fast and better manner. First chapter introduces the origin of this report, scope, rationale, objectives, limitations, methodology of this study. Second chapter is about the overview of the Bank, mission, vision, objectives, branches, departments, product and services of the bank. Third chapter is the main chapter and it is all about the General Banking part. In this part, I mentioned and described all the activities those are undertaken in GB department. In the chapter four, I included my roles and responsibilities those I have completed in the Bank, and some critical observations. In chapter five, I analyzed the performance of this bank based on some factors like ROE, number of branches, Net profit, number of employees etc. Last chapter is the conclusion part. Here, I pointed out some findings of that branch and then recommended some solutions to those findings. Lastly, I gave the sources from which I took all the information and then the appendix part.