Elevation of service quality by evaluating service gaps in Rangs Motors Limited

Abstract

This internship report is based on my successful completion of a three-month internship program at Rangs Motors Limited as a requirement for the fulfillment of bachelor’s degree. It was a great opportunity for me to be able to work at Rangs Motors Limited and gain adequate knowledge on their overall organization. This report is the result of my internship and gives a comprehensive picture of my activities and learning during the whole internship period. The First section of the report is the introduction part where it mostly includes updated company profile, mission, vision, objectives, the departments and the CSR activities done by the company. The following section describes my job responsibilities and the functions of the department where I was assigned. I've focused on my daily responsibilities and how much I was able to contribute to the company In the next part I have elaborated my findings on the service gaps of Rangs Motors Limited. Finally, in the last section of the report, I have drawn attention towards some recommendations based on the findings.