Operational excellence in HR services in Banglalink

Abstract

The final report on “Operational Excellence in HR Services at Banglalink” is a part of fulfilling the requirement of BBA program conducted by BRAC University. This study was conducted under the direct supervision of the designated academic supervisor assigned from BRAC University and on site supervisor from Banglalink. Most of the information used in this report were collected from primary sources while some secondary data were also used to support the report. Employees are one of the most precious and important elements of an organization. They are the only factor that represents a potential competitive advantage for the organization. To remain competitive and expand businesses, a company needs to hire and retain efficient persons who will lead the company to achieve its goals. Human resource Management has always been one of the key factors of an organization. To ensure sustainable growth the HR of Banglalink tries to give its best to the Employees so that the employees feel that they are a crucial part of Banglalink. The modern organizations those are in the leading position in their respective field are found with ensuring that they give their best to their employees through excellent service. This is a descriptive report on Operational Excellence in HR Services at Banglalink.