Customer satisfaction on customer service of IFIC Bank limited

Abstract

This report starts with the overview of internship. Then the description of student information, internship information and internship outcome. Internship information contains period, internship supervisor’s name, job responsibilities. Internship outcomes includes My contribution as a student to the company, my learning from the internship program. Then Included recommendation as per my experience as an internee. Mostly, in my internship, I worked in General Banking area, I learn rules and policies, and close view of banking activities. I achieved knowledge about communication, interpersonal skills, teamwork and workplace experience(practical). It helps to improve my self-performance. Secondly, the overview of IFIC Bank: history, product and services, code of accounts. Then the analysis part of management practices, operation and information system (IT Division), Accounting and financial performance.in addition, industry and competitive analysis by SWOT analysis. Finally, the analysis part includes analysis of customer satisfaction on customer service of IFIC Bank. To measure satisfaction of customer three objectives were set up. There was data analysis, findings, conclusion and recommendation. From this real job experience I also find way to improve my self-performances. After that with a relevant conclusion this report becomes completed.