The Experience of Working as a Customer Service Officer (CSO) at Genex

Abstract

This report aims to present how customer service officers do their work. Customer service officers are often a client’s primary point of contact with a company. The duties and responsibilities of a customer service officer include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. A customer service officer has to attain 3 important qualities and they are- professionalism, patience, and a “people-first” attitude. Customer service officers require excellent telecommunication, problem-solving, and leadership skills for handling both customer and team relationships. This is how customer service officers do their job.