The challenges of digitalization and AI training of medical documentation specialists: a qualitative study of experiences in Augmedix Bangladesh

Abstract

The emergence of new opportunities for training MDSs through digitalization and AI results in changes seen within this role. In light of this assumption, a qualitative study was conducted to explore the experience of MDSs in Augmedix Bangladesh and their transition to digitalization and AI training. The qualitative research design was applied to gather data using in-depth interviews. The thematic analysis technique was employed to categorize the collected data into themes. The topic findings assist in addressing a critical gap in literature by exploring the experience and perspective of MDS on training and adjustment to digitalization and AI. The study discovers the complexity and importance of experience in needing digitalization and AI training and the experience of MDS. Ultimately, this thesis is to help healthcare organizations improve their experience of supporting MDS thoroughly and integrating digitalization and AI effectively for their documentation. As the industry shifts towards more advanced solutions, MDS becomes responsible for becoming acquainted with the newly introduced approaches that reshape their traditional tasks. The qualitative research based on the results of the in-depth interviews and the developed themes have exposed the available difficulties that MDS encounter as they undergo the shift. It becomes clearer that combining digitalization and AI-based training requires a well-structured training initiative and continuous support to master the peculiarities of these transitions. A consideration of the lived experiences of MDS demonstrates the vital necessity for healthcare organizations to develop comprehensive training and on-going support programs for its workers to integrate digitalization and AI meaningfully into their documentation systems. Health organizations can benefit from the findings of the research to create solutions that will assist them to implement training programs on digitalization and AI that are effective for MDS.