A study on organizational structure, business process current clients of Digicon Technologies Limited

Abstract

This report gives an overall view and prospect of Digicon Technologies Limited in BPO industry of Bangladesh. This report looks into the BPO (Business Process Outsourcing) industry in the Bangladesh, introduces Digicon Technologies and its internal business process, organizational structure and the clients. Digicon Technologies Limited is one of the three business ventures of Digicon. The other two ventures or Digicon are Digicon Global Service and DigiLearn. Digicon Technologies Limited started its operations in Bangladesh in 2010 and within a very short span of time, has become popular in the BPO industry and to its existing and potential clients as well. Digicon basically provides services like Call Center, Payroll, and Manning (Manpower Hiring for Organizations). All these are definitely at a lower cost than the organizations can manage and that is what made Digicon Technologies famous among the business organizations. The outstanding performance of Digicon made the BPO industry look attractive to the other investors and after a short period of Digicon’s inception, a lot of new competitors have joined industry. This industry is now more competitive than ever and what can make Digicon survive with dignity is also mentioned in the report. Along with all the others information, the complete list of the clients of Digicon is given with the additional information like services that are being provided, timeline and a short description of the company.