An empirical analysis on Prime Bank online banking service - Altitude

Abstract

Online Banking is the new method of banking using the new technologies available in the world today. Instead of travelling to a local branch of your bank, the Internet allows customers to do a wide variety of useful things with their accounts. Prime Bank Limited is one the pioneer bank who introduced online banking service in Bangladesh at the very beginning. This report contains study on Prime Bank‟s online banking service. First part of the study contains information about online banking service of Prime Bank Limited. Prime Bank Limited started providing these electronic services as Internet Banking providing to over 13,000 numbers of accounts. Moreover they are now capable to provide “faster access” to 91 corporate customers. Second part of the study contains the evaluation of Prime Bank Limited Online Banking according to survey conducted over online banking customers of Prime Bank Limited. This approach is to find out how well Prime Bank‟s online service is performing in the market.