Customer service and satisfaction of Prime Bank Limited

Abstract

I have got a great opportunity to complete my internship in the most renowned commercial bank in Bangladesh, Prime Bank Limited. As a Human Resource Management student it was a great experience to me to work in Prime Bank as an intern. I am also very much thankful to all my mentors and supervisors who have helped to learn every general banking methods, rules and regulations properly. In this report I have included all my practical experience and learning along with company profile, mission- vision and company structure. I have elaborately discussed the customer service and satisfaction level of Prime Bank along with the statistical research that I have got through my interview of customers. The questionnaires of my interview are attached in the appendix. I also added bibliography from where I have taken all the secondary data about Prime Bank Limited. I hope this report will give everyone a brief idea about Prime Bank Limited’s customer service operation and their satisfaction level.