An insight on front office operations and service features of ‘The Westin Dhaka’

Abstract

The main objective of this report was to give an overview of the function of the front office team of The Westin Dhaka. This report has considered different aspect of The Westin Dhaka, particularly regarding the function on Westin Experience Specialist Desk. As I was mainly selected as a trainee in the Westin Experience specialist team which is a part of the front office management so my research topic about the report is “front office operations and service features of the Westin Dhaka.’’ Initially I divided the entire report in three parts. In my First part I gave the introduction with the organizational overview which consists of with the company’s profile, background, its vision and mission and a brief departmental overview. Second part is the main part where I have explained, company’s principal and purpose, key services and products and the facilities. Third part is mainly the job responsibilities that I had to do while serving as a trainee in the Westin Experience Desk. I gave the whole Idea about the front office operation, how it works, how we organize our task so that every guest leaves with a smile and a pleasant memory.