Fraud prevention awareness and how it can create a competitive edge for bKash Limited in the mobile finance service industry

Abstract

Whenever we speak about money and transactions the issue of fraud and dispute has always been a constant threat. Cases of fraudulence has always been in existence in the MFS industry and the banking sector. Such financial fraudulent activities is considered a serious offence by the law of our country and the enforcement authorities. bKash takes the safety and security of their clients very seriously which is why even though fraud mitigation does not generate revenue in any way but yet, so much resources and effort is put into it. Bangladesh bank alongside BFIU has a course of action all set alongside amendments to mitigate all the risks involved and bKash whole heartedly is complying to all requirements while trying prevent embezzlement of civilian money. To mitigate such risks, bKash takes multiple course of action that involves cross collaboration between different departments involving customer service, the external affairs department and lastly product and technology.