Internship Report

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“An Analysis of Banking Crime Prevention Measures: A Case Study on Agrani Bank PLC”
(Comilla University, 26-May-2025) Islam, Labiba
In recent years, banking crime has become a major global concern, particularly for financial
An Internship Report On Financial Performance Analysis of IFIC Bank PLC
(Cumilla University, 25-May-2025) Oishi, Rabina Islam
IFIC Bank promotes a vibrant and welcoming workplace culture that encourages innovation, teamwork, and diversity. The company's dedication to collaboration, honest communication, and a strong feeling of community is frequently cited by IFIC BANK PLC employees. This culture encourages a supportive workplace atmosphere where people may flourish and help the business succeed. Through the internship program in IFIC BANK PLC, I go to experience and have acknowledgements about their financial operations and corporate culture. The study of the report highlight the whole experience at IFIC BANK PLC outlining all aspects.. This report is divided into several parts and discussed every possible parts from organization specific to focused topics of project. There are detailed manner discussions about organization, daily operations of different departments, business structures, strategies regarding their growth and success in competitive market. The company has maintained a healthy level of profitability, with a consistent gross and a net profit margin during the analysis period. In the focused part of findings and analysis, I have tried to hold up the reflection of financial issues and conditions in this sector through detailed study of IFIC BANK PLC. This report gives the overview of IFIC BANK PLC’s concerning areas to improve and current market position
Analysing the Effectiveness of Business Support to Enhance the Service Quality and Customer Satisfaction of Nagad Ltd.
(Comilla University, 29-Jun-2025) Asraf, Md. Shamim
This research investigates the role of the Business Support Division (BSD) in enhancing service quality and customer satisfaction at Nagad Ltd., a leading Mobile Financial Service (MFS) provider in Bangladesh. Using analysis of structural equation modelling (PLS-SEM) through SERVQUAL’s five dimensions (tangibles, reliability, responsiveness, assurance, and empathy), survey data from 301 Nagad head office employees have been analysed. The results demonstrate that Internal Service Effectiveness (ISE), achieved through several Business Support Division (BSD) functions, including interdepartmental coordination, vendor coordination, modelling, and compliance support, raises customer satisfaction (β = 0.532, *p* < 0.001). The three dimensions, which are named Empathy (personalised attention), Reliability (consistent service delivery), and Responsiveness (timely resolution), contribute significantly to ISE. BSD’s operational support (especially human-related aspects) enables customer-facing departments to improve service delivery. The BSD staff should be trained in empathy and reliability first. The internal KPIs used have to reflect the customer KPIs. Resources used for tangibility can also be applied to the other factors. The insights provide Nagad with actionable steps to enhance internal service quality and advance competitiveness in the MFS industry of Bangladesh, thereby increasing their customer-centricity. The internal service effectiveness of Nagad Ltd will be assessed using service quality dimensions based on the SERVQUAL model in Bangladesh.
Analysing the Impact of Capital Structure on Financial Performance: An Empirical Study of State-owned Commercial Banks in Bangladesh
(Comilla University, 26-May-2025) Islam, Sadia
This report focuses on the impact of capital structure on the profitability of state-owned
Analysis of Bank-Specific and Macroeconomic Factors on Non Performing Loans: A Study of commercial Banks in Bangladesh
(Comilla University, 26-May-2025) Akter, Farzana
The banking sector plays a vital role in Bangladesh’s economic development by mobilizing
“Analysis of Internal and External Determinants on the Profitability of Commercial Banks in Bangladesh”
(Comilla University, 26-May-2025) Akter, Norunehar
Using Return on Assets (ROA), this study looks at how economic and company-specific factors affect the profitability of 15 commercial banks in Bangladesh. A key measure of banking performance, profitability is influenced by both macroeconomic variables like GDP growth and internal factors like bank size, operating expense to total assets ratio, capital adequacy ratio, and total loans to total assets ratio. The study employs econometric techniques such as Pooled OLS, Fixed Effects, and Random Effects to ensure accurate estimation and address diagnostic concerns like heteroskedasticity, autocorrelation, and
Analyzing Marketing Mix Effects on Branding of Real Estate: A Comprehensive Study of Rancon FC Properties Ltd., Chattogram
(Comilla University, 29-Jun-2025) Das, Shayantha
The purpose of this study is to determine how Chattogram real estate businesses' branding is impacted by the marketing mix. A combination of convenience and random selection was used to choose 127 responders in all. Information from those working in the real estate industry was gathered for the study through questionnaires and interviews. According to the analysis, a lot of businesses struggle to establish a strong brand because they don't employ their marketing mix properly. Common issues include poor marketing, unjust prices, inadequate customer support, and a lack of obvious evidence of quality. According to the survey, real estate firms should increase the value of their products, provide reasonable prices, and concentrate on target-based advertising, adequately train staff, and guarantee robust customer service procedures. Enhancing confidence and branding can also be achieved by providing visible assets, such as showrooms or model apartments.
ANALYZING THE DRIVERS OF RISING CONSUMER PURCHASE INTENTIONS FOR REAL ESTATE HOUSING IN BANGLADESH: A STUDY ON SILVER DEVELOPERS LTD
(Comilla University, 29-Jun-2025) Hoque, Mohammad Azizul
Real Estate business is a growing arena in Bangladesh. At present, these are a number of good Real Estate companies in our country. Real Estate business is an important factor in Bangladesh at present situation. In Bangladesh, Dhaka is best segmented area for real estate business. Now it becomes familiar picture in very cities (like Cumilla) of Bangladesh. After 3 months internship of real estate sector, I have to make my internship paper for academic purpose. The major purpose of this paper is to examine the factors who have impact on buying intention of real estate business in order to develop an emotional connection with Silver Developers Ltd. A quantitative approach was employed and questionnaires was used to gather data. Questionnaires were distributed physically and online basis among the customer of Silver Developers Ltd. The sample size was
Analyzing the Impact of Non-Performing Loan on Profitability: A Study On Janata Bank PLC
(Cumilla University, 26-May-2025) Akter, Mukta
Janata Bank PLC is one of the largest state owned commercial bank in Bangladesh. Janata Bank PLC operates over 900 branches across all 64 districts of Bangladesh, making it one of the most accessible banks in the country. This widespread network ensures that customers in both urban and rural areas can access banking services easily. The bank also has a presence in the United Arab Emirates, catering to the Bangladeshi diaspora. This extensive reach is amajor advantage for customers needing consistent service across different regions, though the sheer size of the network can sometimes mean variability in branch facilities and service levels. Within Dhaka, Janata Bank has over 100 branches, including key locations like Farmgate, Uttara Model Town, Topkhana Road, and Motijheel. This dense coverage in the capital city ensures that individuals and businesses have multiple options for convenient banking. The advantage here is proximity and choice, though some central branches may
Antecedents of Brand Image of Real Estate Companies in Cumilla City: Insights from Silver Developers ltd, Cumilla.
(29-Jun-2025) Hossain, Emam
This study aims to explore the factors that influence the brand image of real estate companies in Cumilla City. The data were collected from 73 respondents by survey method through a structured questionnaire with seven-point Likert scales and multiple items. Simple random and convenience sampling methods are used. Data is analysed using the PLS-SEM technique in SmartPLS 4 software. The study has found four influential factors that are physical quality,
Assessing Customer Satisfaction and Factors Influencing E-Banking Services at Private Commercial Bank: A Comprehensive Study on BRAC Bank PLC
(Cumilla University, 25-May-2025) Hossain, Ahmed
In conclusion, the comprehensive study on customer satisfaction and factors influencing e-banking services at BRAC Bank PLC has provided valuable insights into the evolving landscape of digital banking in Bangladesh. The findings indicate a positive trend in customer satisfaction, with acknowledgment. The diverse array of e-banking services provided by BRAC Bank PLC, ranging from online banking and mobile banking to electronic funds transfer and bill payment, demonstrates the bank's commitment to meeting the evolving needs of its customers. However, there is room for improvement, particularly in areas such as user education, technological accessibility, and continuous enhancement of security measures. By implementing the recommended strategies, BRAC Bank PLC can not only address current challenges but also position itself as a leader in providing cutting-edge e-banking services. The collaboration with fintech partners, customization of services, and a strong focus on customer feedback will
Assessing the Impact of Environmental Sustainability Initiatives on Consumer Buying Behavior of PRAN-RFL Group
(Comilla University, 29-Jun-2025) Karim, Md. Rezaul
The objective of this study is to assessing the impact of environmental sustainability initiatives on consumer buying behavior in the context of the PRAN-RFL Group in Bangladesh. This report will help the company to measure the current level of Consumers buying behavior after they take environmental sustainability initiatives. The main objective aims to identify the factors that may
Assessing the Influence of Salesforce Capabilities on B2B Client Satisfaction in Glass Industry: A Study On Akij Bashir Group
(Comilla University, 29-Jun-2025) Fahad, Md.
The glass industry plays a crucial role in meeting the aesthetic needs of consumers. Companies, especially in developing economies like Bangladesh, are having a hard time understanding the sales force capabilities factors that influence Clients' Satisfaction in this industry. Akij Bashir Glass, as a market leader, is always looking to better understand clients' satisfaction to improve its position in the market. This study aims to explore the key sales capabilities factors driving clients' satisfaction in the glass industry, focusing on Akij Bashir Glass as a research study. A comprehensive survey was conducted using a structured questionnaire, collecting data from a diverse sample of 80 glass stakeholders from different regions of Bangladesh specially Chittagong and Cox’s Bazar. Collected data is analyzed using statistical techniques to identify
Assessing the Role of Green Marketing in Shaping Consumer Purchase Intention: Evidence from PRAN-RFL Group
(Comilla University, 29-Jun-2025) Shafin, Shaharia Alam
This research explores how green marketing influences people’s decision to buy
Bank's Specific Factors Affecting The PerformancesOfCommercial Banks"
(26-May-2025) Hamja, Minhajul Hoq
This paper is intend to briefly analyze the Bank's related specific factors AffectingTheBank Performance indicates which is a however a well functioned a stateownedCommercial Banks in Bangladesh. To conduct for this study on, Secondary dataof the10 years data (from 2015 to 2024) of 03 state owned commercial banks e.g. Sonali, Janata, Agrani banks have been collected from the published annual report fromasper its websites participation. All of the data has been collected in at the basisof anon biased and actual representation of its value from the financial statementsofthree reputed commercial bank's published in their annual reports. The total number ofobservations for this paper is 30. This study is conducted based on secondary dataaswell. This paper has been started with a gist introduction to Commercial Banks andtheirbanking works and importance in country's all over economy. The report hasbeendone as for which that is the integral part of MBA program, and it has been mentionedunder of the basis origin of the report. The rationale of this study is to assesstheinternal influential factors Conventionally bank specific factors (Micro factor or bankspecific factors) of the Commercials Banks’ performance fromthe perspectiveofBangladesh. Under the problem statement, the report is needed to be done hasbeenmentioned. The main objectives of this paper to identify the fundamental determinantsand to assess their contribution to the performance criterion of the commercial bank. A brief snapshot of the similar type works that have been done by scholars inthepast
Consumer Perception and Behavioral Insights in the Beverage Sector: An Empirical Study of Transcom Beverages Ltd. (TBL)
(Comilla University, 29-Jun-2025) Mohammed Hasan, Torikul Islam
This internship report explores consumer perception and behavioral insights in the beverage industry of Bangladesh, with a particular focus on Transcom Beverage Ltd. (TBL), the authorized bottler and distributor of PepsiCo products including Pepsi, 7Up, Mirinda, Slice, and Mountain Dew. During my internship at TBL, I was involved in various sales and marketing activities that allowed
Consumers’ Brand Preference towards Hygiene products in Bangladesh: A study on ACI Consumer Brands (Hygiene)
(Comilla University, 29-Jun-2025) Sakib, Nazmul Hoque
Branding has always been an important aspect of marketing. Brand is a powerful differentiator in a highly competitive market place. It provides the company the power to deflect competitive moves. A strong brand rings trust, confidence, comfort and reliability in the customer’s mind. Brands live in the minds of consumers and are much more than just a tag for their recognition
Consumers' Purchase Intention toward Halal Food Products: Evidence from Bangladesh
(Comilla University, 29-Jun-2025) Sabah, Mst. Samia Rahman
Purpose: This research seeks to explore the key psychological and sociocultural drivers
“Customer Satisfaction of E-Banking Services: An Empirical Study of Sonali Bank PLC”.
(Comilla University, 26-May-2025) Jisan, Md. Samiul Islam
The report represents the outcome of my internship, which I completed in order to fulfill an
Determinants of Bank Profitability: A Study on Private Commercial Banks in Bangladesh
(26-May-2025) Tohfa, Jannatul Ferthus
The profitability of a bank is mainly determined by its ability to generate income relative to