Vol. 1, No. 2, 2010

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    Book Review: Nazrul Islam. Global Technological Change Impact on Textile and Garment Workers: A Comparative Study of Bangladesh and Thailand, Dhaka: Ahmed Publishing House, 2006. 281 pages.
    (East West University, 7/1/2010) Islam, Nazrul
    The book entitled Global Technological Change Impact on Textile and Garment Workers: A Comparative Study of Bangladesh and Tltailancl has been written by Nazrul Islam, Associate Professor, School of Business, Norlh South University, Bangladesh. The book has been published by Ahmed Publishing House, Dhaka in August 2006. It entails an overall comprehension of the present status of workers of textile and garments industries in Bangladesh and Thailand, and how they are coping with various technological changes occuning on a global scale.
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    The Moderating Role of Personality Variables on Role Stressor - Job Satisfaction Relationship
    (East West University, 7/1/2010) Haider, Yasmeen
    The present study was designed to determine whether need motivation, locus of control and self efficacy influence the relationship between role stressors and job satisfaction relationship. The basic premise is that there will be significant differences in the nature and magnitude of the moderating effect of these variables across the career stages. Results of moderated multiple regression analysis on data gathered from the Indian Administrative Service(IAS), Tamil Nadu Cadre revealed that the nature and the magnitude of the moderating effect varied across early, mid and late career stages
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    Factors Contributing to Job Stress of Private Bank Employees in Bangladesh
    (East West University, 7/1/2010) Ali, Taskina; Newaz, Md. Khaleq
    The purpose of the study is to investigate the contributing factors of stress among full time entry level employees of listed banks in Bangladesh. A total number of 29 listed private commercial banks were selected to conduct the research. Survey research design was adopted (n = 172). A factor analysis of job stress reveals five factors: burn out, job pressure, inadequate working hour. anxiety and less time to family. A stepwise multiple regressions demonstrated that burnout, job pressure, inadequate working hour, and anxiety are statistically significant factors which influence job stress at the work place. Findings also indicate that less time for the family has no effect on stress.
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    Inflation in a small Open Economy: A Case Study of Sweden
    (East West University, 7/1/2010) Kazi, Naim Morshed
    The paper attempts to identify the leading sources of inflation and their switching behavior following a change in the exchange rate regime in a small open economy like Sweden. Before regime changes the leading sources of inflation were real GDP. exchange rate, money supply and the foreign price respective ly. In this period, the foreign impact-via devaluation and foreign price expressed in foreign currency-on domestic inflation was positi\ve. After the regime changes, the sources are exchange rate. import prices, money supply and real GDP respectively. In this period. the foreign impact-via depreciation and foreign price expressed in foreign currency-on domestic inflation is negative. ECM has been used in the empirical study.
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    Growth Performance of Non-Food Grains Under the Crop Diversification Program (CDP) in Bangladesh
    (East West University, 7/1/2010) Barmon, Basanta Kumar; Sattar, Abdus
    The present study attempts to estimate the growth performance of non-food grains such as pluses, oilseed, potato, mustard, groundnut and linseed in Bangladesh. The objectives of the study were to estimate the growth rates of acreage and production of these crops before the crop diversification program (CDP) period and during the CDP period using time series data from 1974/75 to 2007/08. The exponential growth rate model and analysis of variance (ANOVA) model were used in this study. The findings of the study indicated that the growth of area for the crops of pulses, oilseed and potato increased before pre-CDP periods and decreased for the crops of mustard, groundnut and linseed. However, the growth of production increased in pre-CDP periods for the all crops. On the other hand, only the crop area for potato increased during CDP period. The stability test between the periods showed that the growth performance of areas for the crops of pulse, oilseed, mustard, groundnut and linseed were better during crop diversification period than pre-crop diversification period. In case of potato, both the growth performance of area and production were better in pre-CDP periods than during CDP periods.
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    Determinants of Firm-Customer Relationship Quality: An Empirical Investigation using SME Technique
    (East West University, 7/1/2010) Ferdous, Ahmed Shahriar; Chowdhury, Abul Hannan
    The aim of the study is to develop and empirically test a conceptual model that demonstrates the determinants of firm-customer relationship quality in the Bangladeshi mobile telecom sector. To test the theoretical model, 630 customers subscribed to different mobile operators in Bangladesh were surveyed. Structural equation modeling was applied to investigate the associations between the constructs in the model. The findings of the study reveal that of the different underpinnings of relationship marketing (RM), communication was the only underpinning having direct, nonetheless, negative impact on firm-customer relationship quality. Results further reflect that the key determinants of relationship marketing are significant predictors of overall satisfaction, which in turn impacts relationship quality.
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    Cell Phone Customer Experience: An Appraisal for GrameenPhone (GP) in Bangladesh
    (East West University, 7/1/2010) Ashraf, Mohammad A.; Joarder, Mohd. H. R.
    Research on customer experience is at an embryonic stage. This research embarks on a journey of exploring an appraisal of customer experience in the context of Grameenphone (GP), one of the largest cell phone companies in Bangladesh. The study includes five categories of services that the company is keen to deliver to its customers in order to raise customer experience and loyalty. The result of the investigation suggests that the overall level of customer experience at a modest stage, which highlights the fact that the company has a long way to go in order to achieve a super level of customer experience. In the end, the paper focuses on its limitations and managerial implications and future research.