Browsing by Author "Md. Jamal Uddin"

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AN INTERNSHIP REPORT ON “General Banking Activities of Janata Bank Limited” A Study on M.K. Road Corporate Branch, Jessore
(HAJEE MOHAMMOD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR, 2011-10) Ahmed, Sabbir; Md. Jamal Uddin
ATM booth Users’ Satisfaction: A Study on Dinajpur City, Bangladesh
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-09) Hossain, Md. Ismail; Md. Jamal Uddin
The purpose of this study is to identify the factors which affects customers’ satisfaction level on ATM services in Bangladesh, for instance, speed of the ATM, location and number of ATM booth, sufficient amount of cash in the ATM, quality of notes, network capacity, security, safety and privacy of ATM, power backup, manners of guards and their consent to other related issues on ATM services. To carry out this study, a survey was conducted and 200 copies of a structured questionnaire were distributed to the banks’ customers’. Out of these, 196 of first part and 178 of satisfaction measurement factors were returned. Various statistical analytical tools and tests, such as, descriptive analysis, Z-test, and ANOVA test were conducted to test the hypothesis and collected data. The study finds that security/safety/privacy of ATM is ranked number one and represents maximum satisfaction of ATM users. The customers' are satisfied with the PIN (Personal Identification Number) of ATM card and they are also happy with the cash withdrawal accuracy/swiftness, quality of notes, manners of ATM guard, speed of the delivery of ATM cards, power backup of ATM, pay-in-slips in the ATM, Charge/fee/cost of ATM cards, maximum limit of cash withdrawals, sufficient cash in ATM and the overall satisfaction of the customers' represented in the last row which came out to be 3.8539 slightly lower than 4. However, customers' are not satisfied with the sufficient number of ATM booth, network capacity of ATM and complaint book in the ATM.
Customer Attitude towards Brand Choice (A Comparative Study between Symphony and Walton)
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-10) Halim, Md. Abdul; Md. Jamal Uddin
Customer Perception towards ATM Service: A Study report on Dutch-Bangla Bank Limited (Saidpur Branch).
(HAJEE MOHAMMOD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR, 2016-10) Parvin, Rehana; Md. Jamal Uddin
E-Banking provides various e-channels for using banking services like ATMS, credit cards, debit cards, internet banking, mobile banking, electronic fund transfer (EFT), electronic clearing system etc. ATM is the most acknowledged than any other e-channels. The ATM industry has seen explosive growth in recent times. The present study has made an attempt to find out the perception of customers regarding various issues related to ATM service. The demographic relations among various issues are also highlighted in this study. To achieve the objectives a survey of 100 respondents who are using ATM services has been conducted and the collected data was analyzed with the help of SPSS by using appropriate statistical techniques. After banking hour transaction and advertisements influence customers most to adopt ATM service. But most of the customers have negative agreements regarding the factors, difficult to remember PIN of ATM card, it is more expensive than traditional banking, difficult for root level people, network problem and difficult to use card. Findings also support that younger people who are frequent users of ATM card, security/safety/privacy of ATM is ranked number one and represents maximum satisfaction of ATM users. The customers’ are satisfied with the transition after banking hour, cash withdrawal accuracy/swiftness, quality of notes, manners of ATM guard, power backup of ATM, pay-in-slips in the ATM, sufficient cash in ATM, 22% customers are strongly satisfied by using ATM card, 41% customers are satisfied by using ATM card, 12% customers are dissatisfied by using ATM card.
Customer satisfaction towards online banking (A study on Dinajpur city)
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-10) Jahan, Taskina; Md. Jamal Uddin
Now a day’s technological advancement makes our life easier. As a part of this advancement banking sector facilities their client involvement by offering most convenient services through ecectronic means. To complete globally banks offer on line banking facilities. Customers are now able to transact different types of banking activities via online. People are now busy enough and consciousness among people has increased than never before. So they expect high quality services with short period of time. Although technological convergent takes place and traditional banking system becomes online. But not all the customers use online banking in Bangladesh. Some banks offer only limited services and confined themselves with SMS and ATM booth. In the research paper I will try to represent the present senario of online banking in Bangladesh and customers satisfaction towards these services. The main objective of the study is to measure the satisfaction level of customer towards online banking in Banhladesh and to know the factors influences to the satisfaction of custoner on online banking and to find out the major problems in online banking. With this motto the research has been conducted which was both qualitative and quantitative in nature. Population of the study were the user of Online Banking in dinajpur City, customer from DBBL and BRAC Bank in Dinajpur city were purposively selected. So customers (DBBL-33 and BRAC-17) were selected for this study using convenience sampling method. The respondents were randomly selected to complete the questionnaire at the time of their visit in the study area. Finally I have made some recommendations on the basis of my field work. Banks should extend their on- line banking facilities by offering all sorts of banking services via electronic means. They should introduce new facilities for their client properly. Banks should concentrate on removing technological problems which creates negative impact in customers mind. So the study on “ Customer satisfaction towards Online Banking services: A case Study On Dinajpur city” is therefore very significant for the survival of the organization.
Customer satisfaction towards online Banking services in Bangladesh; A study on Standard Bank Limited, Nilphamari Branch, Nilphamari
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-10) Uddin, Md. Jamal; Md. Jamal Uddin
Now a day’s technological advancement makes our life easier. As a part of this advancement banking sector facilitates their client involvement by offering most convenient services through electronic means. To compete globally banks offer on line banking facilities. Customers are now able to transact different types of banking activities via online. People are now busy enough and consciousness among people has increased than ever before. So they expect high quality services with short period of time. Another advantage is that there is no waste paper and time. The bank prints our bank account statement and then posts it, this process use to take a lot of time and money, all these complexities have been avoided by online banking. Although technological convergent takes place and traditional banking system becomes online. The main objective of this study is to find out the customer satisfaction towards online banking services in Bangladesh and the research is conducted on Standard bank Ltd. To conduct the research, non probability convenience sampling technique is used. The study is based on both primary and secondary data. Primary data is collected through questionnaire survey from 50 respondents. From the survey it is found that the most of the respondents are satisfied with the different services provided related with online banking except insufficient ATM booth, security in online banking, SMS Banking and promises to providing services. Among various online services customer mostly use ATM services, fund transfer to any branch, SMS banking and balance inquiry services
Customers’ Perceptions towards ATM Service: A Case Study of Dutch-Bangla Bank Limited
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-06) Jahin, Anika Rifat; Md. Jamal Uddin
Development of a model for repairable spare parts provisioning
(Department of Industrial and Production Engineering, BUET, 1983-09) Md. Jamal Uddin; Kabir, Dr. A. B. M. Zohrul
For abstracts please see full text
Factors Influencing Consumer’s Buying Decision on Purchasing Laptops in Bangladesh: A Study on Dinajpur and Rangpur City
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-06) Begum, Monira; Md. Jamal Uddin
Wireless connectivity is not considered a luxury now-a-days. It has become a necessity for today’s generation for meeting their computing needs from every place at any time. Following the success of desktop computers, laptop computers have become highly popular as versions of desktops with the full functionality of desktop computing and the portability which allows users to carry them anywhere. Hence, the sale of laptop has been increased in Bangladesh is referred as third fastest growing laptop market in the Asian region. Laptop companies are introducing new features in their laptop brands. Hence, it became difficult and confusing for an ordinary consumer to decide which laptop to purchase and how to purchase. The present study aims to study the influence of various demographic variables on the choice of laptop brands, to identify pre purchase attributes and to identify considerable decision making factors in buying a particular laptop brands. The data were collected through structured questionnaire. A total of 100 respondents were selected from both Dinajpur and Rangpur city through random sampling method. Frequency distribution, factor analysis is used to analyze data through using SPSS software. Kaiser-Meyer-Olkin Measure of Sampling Adequacy (.624) and Cronbach’s Alpha (.849) is used for Scale Reliability. The results from the study show that there were eight pre purchase factors and five decision making factors which influence consumers’ laptop purchase decisions most. Those factors can be stated as follows: Processor, Memory, Hard disk capacity, Guarantee warranty, Battery life, Display, Modem facility, Ease of usage, Price, Quality, Brand image, After sale service and Availability of spare parts etc.
INTERNSHIP REPORT On Green Banking Practices and Its Effects: A Study on Selected Commercial Bank Branches Located In Dinajpur and Nilphamari City
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-06) Roy, Prosenjit; Md. Jamal Uddin
Banking sector plays an outstanding role in the economic development in our country. Banks make profit to give loan to entrepreneur. Some projects destroy the environment financed by bank by increasing carbon die oxide in the world. To keep the world habitable, like other sectors, banking sector also has its responsibility to protect environment. To fulfill this responsibility, the banking sector has adopted the concept of Green Banking. The concept of Green banking is comparatively a new concept. It is a paperless banking, which not only reduces the cost of banking activities but also helps in environment sustainability. It helps in reducing the use of paper, power and energy. Thus the concept of green banking is evolved in response to the global initiative to save environment. It is a kind of welfare banking for the society at large, it responses to be green in daily operations and financing to projects. The main objective of this paper is to know about the initiatives taken by the banking sector. Banking sector plays a crucial and decisive role in promoting environmentally sustainable and environment friendly investments. Banks provides green finance and helps to spreads green products and starts green marketing. Thus, encouraging environmentally responsible investments and of Green banking activities should be one of the responsibilities of the banking sector. The Green initiatives taken by Banks or a concept of Green banking means using all of the banks resources with responsibility and care, avoiding waste and giving priority to choices that take care of environment. It also means promoting environmental-friendly practices and reducing your carbon footprint from your banking activities. The reasons for going green are manifold, and the key among them are: increasing energy consumption and energy prices, growing consumer interest in environmentally-friendly goods and services, higher expectations by the public on Bank’s environmental responsibilities and emerging stricter regulatory and compliance requirements of Bangladesh Bank
Marketing of Banking Products and Services: A Study on Southeast Bank Limited
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-06) Fatema, Kaniz; Md. Jamal Uddin
In the last term of final year of Mater of Business Administration (MBA) course, I was sent to Southeast Bank Ltd (SEBL) to have a practical exposure on banking activities under the program “Marketing of Banking products and services : A study on Southeast Bank Limited)”. SEBL is a leading private commercial Bank which starts it operation on under Companies Act, 1994 on March 12, 1995. Through its countrywide 35 branch network, it is providing a comprehensive and competitive banking service to its clients. With the starting the operation of SEBL, the main branch continue its operation .Through its three core departments, namely General Banking, Advance and Foreign Exchange, its provides all kinds of banking service to its customers. Throughout my overall study I have mainly tried to critically review the General Banking Activities of southeast Bank Ltd. Rangpur Branch. General banking comprises of account opening, bills, remittance, clearing cash and computer sections. Through these sections it establishes Banker customer relationship, collects bills for customers, remit funds of customers from one place to another, honoree cheques drawn on this branch. General Banking department provides these services in a faster and better manner. First chapter Introduction of the report prelude, background of the report, objectives of the study, definition of key terms, importance of the study, methodology of the study etc. Second chapter Literature review of the report. Third chapter focused on overview of SEBL contains history, vision, mission, objective, product and services of SEBL and so on. The forth section focused the Situation analysis and interpretation which called product and services strategies of Southeast Bank ltd. The five sections focused on Findings, recommendation and conclusion. The least Section focused my ninety days internship experience which I learned from SEBL Rangpur Branch as well as the some sort of problem which I have found from my observation. In this part I also try to recommend some solutions to solve these marketing related problems.
Tourists Satisfaction Towards Tourism Spots in Bangladesh. (A Study on Northern Region)
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-10) Roy, Sanjib; Md. Jamal Uddin
Bangladesh is one of the countries of South Asia and located in North-Eastern part of this region. This is a country where genuine adventure is not just a possibility but a certainty. Lonely Planet ranked Bangladesh as the best value destination for the year 2011. As a destination for tourism, Bangladesh is truly hard to beat. Yet the most notable feature of the country’s topography is the diversity of its landscape, it is characterized by wooded marshy lands and jungles with deep forest regions in Sylhet, Rangamati, Khagrachhari and Bandarban hill districts, Sundarbans, Mymensingh and Tangail, rare beauty spot of sunrise and sunset in fascinating kuakata, the oldest archeological site in Mahasthangarh, the unseen relics of long forgotten Buddhist kingdoms, lush and lurid tea plantations, tribal groups with Burmese faces and many other delightful beauties of cultural and historical heritage. These treasures are relatively unknown in the world and are rich resources for the development of tourism in Bangladesh. But time has not yet past over. Still there are lots of scopes and opportunities if Bangladesh attempts to highlight it as a tourist destination to the potential tourists properly through implementation of some strategies like taking an effective promotional measure, can take some initiatives to develop some infrastructural facilities, facilitate easy access to different destination, building better image of Bangladesh and ensuring safety and security of tourists, the country would be able to earn many times higher than the present by attracting more tourists within a short time. But unfortunately, this sector has remained almost in the dark and failed to draw proper attention to the government and the policy makers. Against this back drop, research needs to explore the facts related to the sector for its ongoing development in terms of developing various sectors of the tourism industry. The main objective of this study is to examine the tourists satisfaction level towards tourism spots in Bangladesh and take an attempt to establish overall directions for tourism development and suggest effective tourism strategies and policies to alleviate the problems resulting from previous unplanned tourism development. With this motto the research has been conducted which was both qualitative and quantitative in nature. Research data were collected from the tourists. The respondents were randomly selected to complete the questionnaire at the time of their visit in the study area.
Usages of Mobile Phone in Rural Agricultural Marketing Function: A Study on Dinajpur District, Bangladesh.
(HAJEE MOHAMMAD DANESH SCIENCE AND TECHNOLOGY UNIVERSITY, DINAJPUR., 2016-06) Hassan, Md. Nahid; Md. Jamal Uddin
The mobile phone technology is an important tool to enhance farmers’ access to better paying agricultural markets. The study analyses usages of mobile phone in agricultural Marketing and The mobile phone is considered as the connection of mobility and its impact on agricultural development in Bangladesh communication in social networks and in business activities especially to people in developing and transitioning countries. With its use, farmers can reduce marketing costs, containing search and transportation costs, as well as participate more easily in markets, but also gain non- market information and access to advisory service. This study aims to investigate the impact. Agricultural marketing covers the services involved in moving an agricultural product from the farm to the consumer. Numerous interconnected activities are involved in doing this, such as planning production, growing and harvesting, grading, packing, transport, storage, aground food processing, distribution, advertising and sale. Some definitions would even include “the acts of buying supplies, renting equipment, (and) paying labor", arguing that marketing is everything a business does. The study suggests the need to improve farmers’ access to mobile phones for agricultural marketing. It recommends that government, in collaboration with mobile network operators, should reduce calling tariffs to enhance use, gender disparities in accessing assets should be minimized, and investment in supporting infrastructure must be enhanced.