Browsing by Author "Andalib, Tarnima Warda"

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An analysis of job satisfaction and employee turnover drivers in Rajshahi Krishi Unnayan Bank
(BRAC University, 2025-10) Ovy, Md. Tanvir Rahman; Andalib, Tarnima Warda
This internship report represents a comprehensive analysis of job satisfaction and the key factors influencing employee turnover at Rajshahi Krishi Unnayan Bank (RAKUB). Rajshahi Krishi Unnayan Bank is a state-owned specialized bank focused on agricultural and rural development in the northwest part of Bangladesh. As part of my MBA journey at BRAC University, I was able to work directly with the bank's customer service and HR departments. This gave me both hands-on experience and a firsthand look at how the bank works. The purpose of this report was to find out why some employees are happy with their jobs and others are thinking about quitting. To do this, I took 100 surveys from the head office and the Paba branch, as well as a few people who used to work at RAKUB. The study looks at several variables, including the working environment, salary satisfaction, stress, performance appraisal, job satisfaction, support from supervisors, and connections with coworkers. Findings show that employees are happier when they have a supportive workplace, good relationships with coworkers, and good interactions with managers. Dissatisfaction with remuneration, high workload, and job-related stress raise turnover intention. RAKUB has a strong base and a good culture. But RAKUB needs to work on making salaries better, reducing stress levels, and making career routes clearer if it wants to keep its best employees, especially younger ones. These modifications could help keep staff motivated and dedicated over the long term.
Analysis of creative production of Hash Films Ltd.
(BRAC University, 2024-11) Anika, Fariha; Andalib, Tarnima Warda
This Internship report “Analysis of Creative Production of Hash Films LTD” analyze the creative production process at Hash Films and its impact on digital marketing campaigns. As a digital campaign analyst inter, I gained real life experience in designing strategies for ads films, short films and advertisement for business. This report Highlights the significance of creative production in enhancing campaign effectiveness and audience engagement. The research involved primary data collection through a survey questionnaire, analyzed using Google Analytics to present findings in graphs and charts. The integration of creative and strategic marketing initiatives, the difficulties in matching creative output to client expectations, and the significance of departmental teamwork are some of the key observations. The findings give valuable insight to media firms seeking to enhance their creative production workflows and boost productivity in the competitive media industry.
Analysis on consumer behavior towards bKash – a new dimension in mobile financial service
(BRAC University, 2024-11) Kader, Kh. Faysal; Andalib, Tarnima Warda
The opportunity of working in the Project & Partner Management department under Product and Technology division at bKash Limited has been the basis of the internship report. My research study depicts the entire journey throughout my internship, the company's departmental management and services, and also includes my assigned research purpose in this report. In the first chapter, I have mentioned that how my internship has helped me with my learning and skill accession. In the second chapter, company's overview is given. This report also includes various management strategies that bKash Limited employs. This portion includes a summary of segments strengths, weaknesses and also limitations. Also, in the last section I have included my research on "Analyze Consumer Behavior towards bKash".
Analyzing employee engagement through Maslow’s hierarchy of needs: a study on belongingness and participation at AkijBashir Group
(BRAC University, 2025-05) Chowdhury, Anika Zarin; Andalib, Tarnima Warda
Employee engagement is an extended concept of employee satisfaction because when employees feel absolute belongingness at the workplace, their work spirit sparks and helps them to gain ultimate employee satisfaction. This report, with blended research techniques focused on the factors from Maslow’s Hierarchy of Needs Theory, specifically unfulfillment of social needs for a multigenerational workforce, minimises the willingness of participation in the employee engagement initiatives. As per the survey analysis, heavy workload, minimal scope for inclusivity across generations X and Y, moderate susceptibility to contemporary culture, and scant longevity are hinders employee engagement initiatives during office hours at AkijBashir Group. Competent adaptation, metaphorical collaboration, a growth mindset, and other factors are recommended to mitigate gridlock and increase participation. Therefore, this report can be utilised by academicians, researchers, and scholars to examine the effectiveness of employee engagement initiatives in the AkijBashir Group.
Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment
(BRAC University, 2022-02) Aleen, Lamiza; Andalib, Tarnima Warda
Trust Bank Limited is a great proponent and supporter of financial-inclusion and has devised products to assist people. They focus on clients by placing them at the core of strategy formulation to help them grasp utmost services. Trust Bank Limited plays a crucial role in knowing the preferences of clients and considering them as development companions by encouraging them to position their advocacies. Through the use of effective and mechanized technologically led services, clients obtain high-quality services. The network structure of the bank was repositioned, numerous services were launched in accordance with industry standard, and conversion to a new Core Banking System (CBS) program took place. But to culminate higher customer satisfaction employee innovation is crucial as it enables improved decision-making, idea generation, effectual problem solving, execution of innovative ideas, cater to newly developed customer demand, and bring about upheaval by offering innovative goods and services to customers. The report would quantitatively analyse the factors that enhance employee innovation which would enable the employers to gain precise idea about the attributing dimensions and develop job design having the capability of fulfilling crucial job elements. The report would further help both employees and employers to fathom the essentiality of psychological capital, inventive environment and work-based learning to enhance employee innovation at workplace to facilitate optimum customer satisfaction. In the report, first part concisely showcases job duties, contribution to the company and the benefits acquired through the internship program. The difficulties encountered are also showcased along with the recommendations which can facilitate better experience for future interns if implemented. The second part of the report effectually and comprehensively showcases management practices which entails leadership style, recruitment, selection, training, compensation and performance appraisal system prevalent in Trust Bank Limited. Second part of the report extensively discusses marketing practices along with the design and launch of various new products and services throughout the year. Again, accounting practices, financial performance, operations management and information system practices are widely explained accompanied by the utilization of Flora Bank web, Flora BEFTN (Bangladesh electronic fund transfer network), clearing software, automated accounting system and computerized MIS (management information system). The second part also showcased evaluation of macro environment by PESTLE analysis and porter’s five forces model; SWOT analysis is described to assess the internal environment of Trust Bank limited. Numerous recommendations are also showcased which can be beneficial if embraced. Final i.e. project part of the report is a crucial and integral part which portrays exploratory research which helped in the development of an approach to find out attributing dimensions that enhance employee innovation. It also portrayed causal research which quantitatively analyzed the data (reliability and correlation analysis) obtained from the employees of Trust Bank limited through survey questionnaire to test the hypotheses and fathom the factors that enhance employee innovation.
Assessing the effectiveness of HRM techniques and implementing training and development programs to enhance customer satisfaction at BEXIMCO Pharmaceuticals Ltd
(BRAC University, 11/23/2023) Azam, Sadia; Andalib, Tarnima Warda
One of the biggest companies in Bangladesh is called BEXIMCO. Our mission is to improve the welfare and health of people by offering modern, reasonably priced medications that are produced in strict accordance that maintain international quality standards. BEXIMCO tries to follow every guideline of HRM strategies and they give great concern on training and development process. moreover, they continuously try to uphold their product line and continuous improvement to satisfy their customer as they need to hold their national and international level customers. Develops business-level approaches that allow companies to gain an advantage over their rivals via exceptional customer relationships, premium goods and operations. Their achievements in advertising products and diversification have been largely attributed to innovative techniques. Three chapters comprise this report. An introduction to the internship was given in the initial chapter. It served as an overview, evaluation, and list of lessons gained from the internship experience. it also included the Details about the supervisor, Details about the internship duration and on which department I worked on and me gathered experience along with my learning experience that what is my denouncement from the company. An overview of the day-to-day activities and assessments has been given in the second chapter. It is primarily composed of a strategy review and audit, as well as an overall evaluation of the organization and its functional areas. Overview of the company as in goals, vision, fundamental principles, products, offerings, and other pertinent data, executive leadership and advertising plans, monetary outcomes and accounting procedures, information analysis and management of operations, competitive and marketplace evaluation along with the use of SWOT analysis. The concluding chapter provided a study of BPL's HRM techniques' efficacy, which was the primary goal of this research. The chapter also includes a methodological framework, study structure, a thorough explanation regarding how the company continue their HRM practices and how well they affect workers' employment outcomes.
Assessing the HR and online banking system in Islami Bank
(BRAC University, 2022) Rahman, MD. Hafizur; Andalib, Tarnima Warda
This report was written as part of a Bachelor of Business Administration degree requirement from BRAC University. The purpose of this study is to uncover IBBL's market position and its superior performance in terms of customer satisfaction. According to the banking system in Bangladesh, there are primarily two types of banking systems: Islamic banking system and conventional banking system. Each bank has its own policy on sustainable development and corporate social responsibility that differs from the others. Islami Bank is founded on the principles of Shariah. As a result, they place a greater emphasis on people and their satisfaction with banking services than traditional banks. Customers' satisfaction with IBBL and the company's overall standing are investigated in this study. In order to complete this relationship, we employed the secondary research approach, in which we collected qualitative data from a variety of resources.
Assessing the impact and effectiveness of innovative talent acquisition strategies in driving success in the tech industry
(BRAC University, 2024-12) Helal, Enas Binth; Hossain, Syed Far Abid; Andalib, Tarnima Warda
This report examines the impact and effectiveness of innovative talent acquisition strategies in driving success within the tech industry. In this fast-evolving world of technology and increasing competition for the best talents traditional methods of hiring no longer work. The study explores how organizations can adapt to attract, retain, and develop talent by using new methods, tools, and frameworks in an environment defined by continuous innovation. The key areas of focus would involve understanding the challenges faced by tech companies in skilled professional acquisition, exploring cutting-edge recruitment techniques such as AI-driven hiring, diversity-focused outreach, and employer branding, and assessing the measurable outcomes of these strategies on organizational growth. The report identifies the need to integrate talent acquisition strategies with greater business objectives, build a continuous learning culture, and tackle potential issues around skills mismatch and employee retention. It also underscores the role of collaboration between HR and leadership teams in driving long-term success. Hence, by providing some actionable insights and forward-thinking recommendations, this study aims to help organizations refine their recruitment practices and position themselves as leaders in an industry where human capital remains the most valuable asset.
Driving the biggest employer branding project of Marico Bangladesh: Over The Wall Season 3
(BRAC University, 2025-02) Farabi, Khairul Sadman; Hossain, Syed Far Abid; Andalib, Tarnima Warda
In this paper we have assessed the impact of Over The Wall (OTW) Season 3 of Marico Bangladesh Limited in the aspect of its employer branding strategy. Marico Bangladesh, as a leading FMCG player found it difficult to inculcate brand recognition among people and attract top university talent. Marico was one of the competitors in the OTW cycle and through the competition we could increase and enhance their employer profile by reaching out to thousands of participants across various university campuses. The report also narrates about the operations of the Marico Bangladesh, its product portfolio and the organizational practices to transformational in its proffering market position. No wonder, the company has further stood strong for innovation and sustainable growth in the FMCG sector of Bangladesh. Marico’s strategic HR practices such as recruitment of employees, employee development and leadership programs are described in this report with the aim to build a future ready workforce. The methodology of this report is based on primary data gathered from direct engagement in OTW and the response to the participants and the secondary data extracted from publishers reports and their documents. Some key findings include that Marico’s employer brand perception has been notably improved, wherein the participants gained knowledge on employment skills through mentorship and solving real problems. Finally, it can be said that OTW initiative and the overall organizational practices of the Marico company have indeed been facilitating the company to change its employer brand, attract talents and create a culture of innovation and growth.
Effect of human resource management practices on employee retention of Deloitte Bangladesh Ltd
(BRAC University, 2024-05) Arnob-Noble-Hamid; Andalib, Tarnima Warda
to a pivotal standing, prompted by the recognition of human capital's intrinsic value within organizations. As such, the emphasis has shifted towards the formulation and implementation of effective human resource management (HRM) practices that serve as catalysts for retaining talented personnel. However, the ramifications of employee retention stretch far beyond financial considerations; it serves as a linchpin for organizational stability, knowledge continuity, and sustained performance. Employees attuned to organizational culture and workflows exhibit heightened efficiency and effectiveness. Reduced onboarding times contribute to smoother operations and elevated outcomes. Moreover, the morale boost derived from a commitment to employee retention fosters loyalty, ultimately enhancing performance. Considering these considerations, this study undertakes a thorough exploration of the complex interplay between HRM practices and employee retention. By scrutinizing an array of strategies, policies, and initiatives, this research aims to unveil the profound influence of these factors on workforce commitment. Real-world case studies and scholarly insights are leveraged to shed light on the efficacy of diverse HRM practices in nurturing loyalty and dedication. The insights gleaned from this exploration empower organizations to tailor HRM strategies that cultivate a steadfast, dedicated, and motivated workforce. In sum, the shifting dynamics of employee retention underscore its pivotal role in contemporary organizational strategies. This study strives to unearth the intricate connection between HRM practices and employee retention, offering insights that guide strategies for workforce stability, knowledge preservation, and overall performance. As the business landscape evolves, grasping the intricacies of employee retention is no longer optional—it's a strategic mandate for organizations striving for enduring growth and prosperity.
Employees' mental wellbeing of Sticker Visa
(BRAC University, 2024-11) Hoque, Simin Sakiba; Andalib, Tarnima Warda; Siddiqui, Sayla Sowat
As the requirement of the internship (BUS699), I joined Sticker Visa as an intern, which is a mandatory part of the MBA program. I have worked there in the human resource department for three months. After the successful completion of my internship, I have prepared the report titled “Employees’ mental wellbeing of Sticker Visa”. The report is divided into three chapters. In chapter 1, I have described the overview of my internship learnings. In chapter 2, I stated in detail about the overview of the organization. Later in chapter 3, I shared about Sticker Visa’s employee’s mental state, HRM Practices and policies of employee’s wellbeing and how the organization follow it. In addition, in this chapter I added some analysis. Besides, I have added recommendation from my experience. Besides, in this report, survey form has been appended in the appendix.
Evaluation of training programs in Community Bank Bangladesh PLC
(BRAC University, 2024-11) Farhana, Ruznin; Andalib, Tarnima Warda
The Executive Summary of the HR Project on the Evaluation of Training Programs at Community Bank Bangladesh PLC delivers ephemeral instantaneous of the important findings and suggestions. In this study, the training programs at Community Bank Bangladesh PLC were evaluated for their effectiveness and impact on staff performance. To collect complete data, the research used a thorough evaluation methodology that included surveys, interviews, and document analysis. The findings show that, while the bank has a well-structured training and development strategy, training efforts may be better executed. The examination of participant feedback and pre/post training performance measures indicated both successes and challenges. Key accomplishments include good participant evaluation on the relevancy of training content and the applicability of gained Matching abilities to employment roles. The bank is aware of the competitive banking industry, which has helped Community Bank Bangladesh plc perform well in certain areas. However, it needs to improve its training system to better meet the new trends in the banking industry. All officers and employees are aware of the need for resource allocation and an appropriate training system. Research programs ought to have a particular long-term training strategy, employ timesensitive training techniques, and place more of an emphasis on real-world application and ongoing development. Community Bank Bangladesh PLC will be able to increase the efficacy of its training program with the use of the insights provided in this report. Support the bank's dedication to organizational excellence and staff development for the policing community.
Exploring the role of transformation leadership in fostering employee engagement and well-being of AB Bank
(BRAC University, 2024-05) Nafisha, Tashfia Ibnat; Andalib, Tarnima Warda
The internship report on Exploring the Role of Transformation Leadership in Fostering Employee Engagement and Well-being has been written based on the general banking department of AB Bank PLC, Banani branch and under the supervision of Dr. Tarnima Warda Andalib, Assistant Professor, BRAC Business School, BRAC University. The objectives of the study are to analyze and assess transformational leadership and its impact on employee wellbeing. This report was prepared using both primary and secondary sources. This report consists of three chapters. The first chapter of this report on the overview of internship to understand the foundations upon which the research is built. The second portion of the report, also known as chapter two, explores the organization parts that are relevant to the Profile of AB Bank PLC. For example, a depiction of the Banani Branch, a concise overview of AB Bank Ltd., its purpose, vision, fundamental values, as well as AB's range of products and services. Chapter three is about the more in- depth analysis of the report, the overall banking operations, literature review, methodology, interview transcription, triangulation analysis and the conceptual framework of the bank. This chapter also consists of SWOT analysis and discussion of the findings and outcomes of AB Bank PLC. Furthermore, it also provides an analysis of the conclusions and recommendations that were derived from the comprehensive study. Lastly, it is imperative to incorporate "References" in the study, adhering to the guidelines of the APA format. The report's primary findings are as follows: The ABBL leadership efficiency is highly demanding, with more concern for employee wellbeing as it impacts their productivity. The work culture needs more attention to upper authority. The research proposes several recommendations, such as banks maintaining well-documented lending criteria, implementing work policies, conducting targeted advertising efforts, and promotion opportunities.
Factors influencing job satisfaction and turnover intension in Brac Bank PLC
(BRAC University, 2024-11) Dhaki, Rose Mery; Andalib, Tarnima Warda; Job satisfaction.; Personnel management.
This report explores the factors affecting employee satisfaction and turnover intention at BRAC Bank PLC. It aims to identify the key elements that contribute to overall job satisfaction and the reasons behind employees' intentions to leave the organization. The study employs a mixed-method approach, gathering data through employee surveys, interviews, and analysis of internal HR records. Factors such as work environment, compensation, career development opportunities, management support, and work-life balance are examined to assess their impact on employee satisfaction and turnover. Key findings indicate that a positive work environment, fair compensation, and clear career growth opportunities significantly enhance job satisfaction among BRAC Bank employees. Conversely, high turnover intentions are linked to factors like job stress, lack of recognition, and inadequate work-life balance. The report concludes by suggesting strategies for BRAC Bank to improve employee retention, including implementing wellness programs, enhancing recognition systems, and providing better career development opportunities. These recommendations aim to help BRAC Bank strengthen its human resource practices, resulting in higher job satisfaction and reduced turnover intentions.
Harmony at work: cultivating job satisfaction and nurturing employee health & well-being at IDLC Finance (Gulshan branch)
(BRAC University, 2024-11) Banik, Hridita; Andalib, Tarnima Warda; Siddiqui, Sayla Sowat
In Bangladesh's financial institutions industry, where banks and other financial institutions are crucial drivers of economic growth, IDLC occupies the leading position among non-bank financial players. Boasting one of the strongest portfolios, IDLC's Consumer Division, initially established as one of its founding units, has risen to prominence within the organization due to its robust department and branch network, and the exceptional skills of its workforce. Despite its impressive administrative capabilities, the financial institution continues to focus on enhancing its profitability. IDLC Finance Limited, since its inception in 1985, has carved a respectable niche for itself in a short span. Committed to continuous improvement to stay competitive and climb the ranks of the financial institution sector, IDLC prioritizes delivering accurate administration, a welcoming environment, improved customer service methodologies, and high-quality services. Recognizing the link between employee satisfaction and exceptional service delivery, IDLC also emphasizes employee well-being. My report, titled "Harmony at work: Cultivating job satisfaction and nurturing employee health and well-being at IDLC (Gulshan branch)", analyzes the work satisfaction levels among IDLC employees to evaluate the company's success in treating its workforce as valuable assets and gaining a competitive edge through employee satisfaction. Drawing on both primary and secondary sources, including a survey conducted with five staff members at the IDLC Gulshan branch and my own internship experience, the report explores key factors impacting employee satisfaction and provides recommendations for improvement.
HR’s role in managing payroll systems in Fashiontex International Limited
(BRAC University, 2024) Chhonya, Mehazabin Alam; Andalib, Tarnima Warda
My internship at Fashiontex International Limited enabled me to conduct a comprehensive investigation into the manual payroll management system and HR role in payroll efficiency, with precise compliance and employee satisfaction. The survey was conducted with 20 employees, each answering questions based on the Likert scale-measurement rating the payroll process through different aspects. The result favored a great share of positive opinion for compliance, nevertheless highlighted doubts about the correctness of payroll processing and need for technological innovations. Data analysis also revealed that while employees were grateful for timely payroll handling, they wished for greater automation-taking out the manual connections. A substantive outline will forward the workability of payroll management to be improved by enhancing employee satisfaction and retention in the company. My internship experience has given me more realization about the way HR traditionally worked for the garment industry, experimenting with how effective operations of a payroll system could be an enabler for organizational survival and success.
Impact of employee training on organizational performance
(BRAC University, 2024) Mira, Umme Habiba; Andalib, Tarnima Warda
Employee training is a key component of organizational growth, intended to aid employees in gaining skills, knowledge and abilities that will improve their performance and productivity. The research paper explores varied benefits associated with the company’s training programs showing why they need to be strategic within the current dynamic business environment. It is mainly concerned with using real life experiences and other literatures to investigate how employee training affects organizational performance by focusing on its contribution towards continuous improvement, driving innovation and maintaining competitive advantage. By going through various approaches like; comprehensive analysis of training needs assessment and techniques, career development, performance management, quality service delivery, technological advancement, motivation job satisfaction, organizational competitiveness adaptability resource support evaluation feedback investment in human capital as well as productivity it highlights the importance of investing in employee development. Furthermore, the study identifies key areas for improvement in training initiatives and proposes recommendations for enhancing their effectiveness. From the perspective of an internship at Pa-Wang Ceramic Industry Ltd., the study reaffirms the transformative impact of training on organizational performance and highlights its strategic role in sustaining long-term success.
Internship report on micro-learning blessing for generation Z
(BRAC University, 2024-01) Uddin, Junayed; Andalib, Tarnima Warda
I have done my internship in the HR department of SQUARE Pharmaceuticals PLC and the team with whom I worked was learning and development so the internship report reflects most of the part from these sides. The internship report contains a total of three chapters. Chapter one is basically the overview of my internship. This part reflects the outcomes of my internship as well as the activities I have done during the internship program. By reading this part the reader will understand the responsibilities and the perspective of the intern working at the SQUARE Pharma HR department. Chapter two is written on the company overview. Here the company is SQUARE Pharmaceuticals PLC. So, those parts the intern knows and the reader needs to know are only mentioned here on their official website and in their recently published annual reports. Chapter three reflects the major part of this report as the report is written on the topic of “Micro-Learning the blessing of Gen Z” So, by accumulating secondary research and an interview done in the HR department of SQUARE Pharma both analysis is given here to understand all perspectives of this topic from different angles. To understand it many other things are also added here. Also, a brief inductive analysis is given here to correlate more.
Investigating the factors affecting employee grievance in private commercial banks: a study on City Bank PLC
(BRAC University, 2025-05) Farabi, Nahian; Andalib, Tarnima Warda
This study examines organisational and psychological factors that influence the grievance behaviour of employees in the case of a private commercial bank in Bangladesh and focuses on City Bank PLC. Using the Two-Factor Theory by Herzberg, the Three-Component Model of Commitment by Meyer & Allen, the Organisational Citizenship Behaviour (OCB) Theory by Organ; the study measures the relationship between employee commitment, morale, performance, job satisfaction, job commitment, and (extra work) performance to formal grievances. A comprehensive survey on 327 staff members from various departments on the 5-point Likert scale was carried out and the data was analysed using correlation and multiple linear regression methods. Research findings show that job commitment, extra-work performance and employee commitment and job satisfaction can greatly predict employee grievances, which are positively correlated. This implies that highly involved and committed employees are more likely to air their grievances when organisational expectations are not met. On the other side, grievance behaviour did not display a statistically significant impact on employee morale and performance. The study emphasises the need for clear grievance process, equitable recognition, and complimentary management in high stress environments, like banking. By solving these dynamics, City Bank PLC and other institutions gain a better way of managing employee-relations and organisational trust. The research adds a modest contribution to the empirical literature on grievance behaviour in South Asia’s private banking sector while also having practical implications for human resource management.
Recruitment, resourcing and psychological wellbeing of employees of telecommunication industry in Bangladesh: a quantitative analysis on Robi Axiata Ltd.
(BRAC University, 2023-09) Islam, Shayakhul; Andalib, Tarnima Warda
I created this report using the knowledge and expertise I gained from my internship at Robi Axiata Limited. It is essentially a written document that combines my understanding of daily human resources responsibilities with organizational scheduling and planning. The report focuses on my commitments for the internship, my actions, appreciating achievements, and other elements. There are chapters separating the entire report. The first portion is completed by adding details about the student, the internship, the supervisor, my tasks and responsibilities, the conclusion of the internship, the student contribution, the student benefits problem & difficulties, and the recommendation. I tried to give a summary of the complete report in this part. In the second section of the report, I provide a synopsis of the company's background, mission, and vision as well as its sibling companies, departments, and HR procedures like hiring, resourcing, and personal file management. Additionally, the research report will go through their data technology practices, operating, and promotional efforts. It will also evaluate competitors. Analysis, practice, and perception are the topics of the third chapter. I mix various data for HR practices in this part. The data in this report includes information on staff retention, employee turnover, and the general state of the HRBP team. Last but not least, I provided a succinct conclusion to my report. I offer my advice for the business based on the findings of my investigation. In addition, the final portion includes the sources I altered.