Activities at Digital Unit and Technology Department of GIM Digital Truck

Abstract

As part of fulfilling my BBA degree, I chose this topic because, at my workplace, I have been assigned to complete my internship report on partner management and trip management work. In this report, I've mainly incorporated my experience working at GIM Digital Truck, especially in the areas of newly joined partner management and trip management. For instance, when we receive trip requests from customers, it's my responsibility to find out the truck for those trips, and after finding connect the found truck with the customer so that the trip becomes successful. As a student of Management Information Systems, my assigned task was really beneficial for me to understand how a technology-based online transportation company works. One of the hardest working and most important departments in every organization is the IT department. Luckily, I got the chance to work in the Digital Unit, Technology, and CRM Department. With the support of this team, I've learned how to use business intelligence tools and CRM software, which I believe will be very beneficial to me in the future. Overall, I have discovered GIM Digital Truck to be a really welcoming and encouraging place to work, and I have enjoyed and felt satisfied to have been a part of them for some time. The overall approach of the report is a descriptive one as it goes into depth about the business operation of GIM Digital Truck. Here both primary and secondary information were used. I have collected direct data by asking my coworkers and supervisor questions, and secondary data sources some related journals which helped me a lot. Although there were some issues throughout the internship and when writing this report, such as too much work pressure and endless responsibilities, I still learnt a lot of things that are discussed in the lessons learned chapter. The results of this report demonstrate some organizational and technical issues. Examples include the lack of real-time trip updates from companies' customer managers, for this reason, my trip matching work becomes more challenging, insufficient ground support staff, a lack of automation in some areas, and lack of user-friendly app interface, etc. Some recommendations have been added at the end of this report. I hope this will be helpful to them.