Supplier relationship management in public procurement of Bangladesh: the case of Information and communication Technology (ICT) division

Abstract

The Public Procurement Act, 2006 and the Public Procurement Rules, 2008 have laid down impartial, unrestricted, and nondiscriminatory provisions for the public procurement of Bangladesh through open competition among potential suppliers. The e-GP guidelines also encouraged supplier relationship management to achieve better performance in public procurement. The Information and Communication Technology (ICT) Division fully complies with all legal requirements for conducting public procurement processes using allocated public money. The division follows clear guidelines applicable to the procuring officers and potential suppliers. The supplier relationship management framework has enabled the division to achieve better performance in public procurement. The division strived to achieve accountability, transparency, and efficiency in all its activities. The utilization of information technology is playing an important role to achieve the service excellence of the division. The division should take necessary steps to disseminate required procurement-related information and arrange training for the procurement officials and suppliers to get maximum benefits for the people through effective supplier relationship management.