Mediating Effect of Employee Engagement in the Relationship between Employee Job Satisfaction and Affective Organizational Commitment: Evidence from Hotel Industry in Bangladesh

Abstract

Purpose: The purpose of this study is to examine the mediating effects of employee engagement in the relationship between job satisfaction and affective organizational engagement. The hotel industry of Bangladesh is selected as the context to investigate the relationship. Methodology: Using G-Power software, a sample size of 107 respondents have been chosen, who had already passed two years of their tenure in the three-stars and above hotels in Dhaka, Chattogram, Sylhet, and Cox's Bazar regions of Bangladesh. Data are collected through a survey questionnaire using the convenience sampling technique. In the analysis, the partial least square-structural equation modelling (PLS-SEM) is used preceded by the test of reliability and validity of each indicator. In this regard, SPSS 23 and SmartPLS-3 applications have been used. Findings: The findings show that job satisfaction increases the affective organizational commitment of the employees. Besides, job satisfaction boosts employee engagement, and engagement further accelerates employees' affective commitment. Hence, employee engagement performs the mediating role between job satisfaction and affective organizational commitment. Limitations: The findings of the study cannot be generalized across the country in a larger context due to the small sample size and specific to one single industry, which could be addressed in future studies. Practical Implications: This study provides useful implications for hotel managers to boost the employees' affective commitment by accelerating job satisfaction and engagement in the organization. Originality: This study also contributes to the body of knowledge by revealing employee engagement as a mediator in the relationship between employee satisfaction and commitment.