A study on Customer Satisfaction of Praava Health Care

Abstract

Nowadays Covid 19 is a curse all over the world it brings to a close all over the world activates. To test covid 19 Bangladesh government take some strict step peoples to stay in their home to save not only his life but also others. To prevent covid 19 government issues some private health care to test the virus and Praava is the first private health care that has been getting approved. The study is based on customer perception, employee perception, and my personal experience as well. Over 1800 people systematic sample is 30. Take their opinion over questionnaires and personal interviews. The findings of this paper are remarkable, the highest number of people who like their services have experienced more than their expectations. Their customer satisfaction strategy is also significant and it changes the overview of health care services. They are providing quality services at an affordable price. Customer satisfaction is a physiological term because every person has their point of view to judge. The services Praava offers during testing Covid 19 are significant. The result of this study indicates Praava Health care has more probability to provide quality services while testing and collecting a sample of Covid 19. They have enough scope and opportunity to do so.