Requirements for Enlightening Existing E-Tourism Information Systems in Terms of Client’s Satisfaction

Abstract

The main purpose of this research is to give a useful idea about how E-tourism can make a travel Freak person’s life easier, how he/ she could get the best deals at a cheaper price, research his trip without going to traditional agencies, check desired packages, etc. Various types of online tourism services have been offered by several firms that claim their services will be more accurate, more sufficient, and better than traditional agencies offer. In this work, an investigation of a Tourism Information system will show how online services can bring value to customers who are interested in traveling. The data collection method for this work was an online survey that included questionnaires. At last, the collected data was analyzed by the Factor-Analysis method and the result of the analyzed data shows the main factors of client satisfaction, convenience, specialization, and accessibility.