"Customer Satisfaction on Service Quality of Mohakhali Branch, Al-Arafah Islami Bank Limited."

Abstract

One of the largest Muslim nations in the world is Bangladesh. The citizens of this nation have a strong desire to live an Islamic life based on the teachings of the holy Qur'an and Sunnah. Al-Arafah Islami Bank was created on June 18, 1995, in line with the honest desire of its people, and it started to take effect on September 27, 1995. According to the fate of the loss and the interest-free profit, it is dedicated to conducting banking and investment activities in all financial activities. With these new agreements and the anticipation of Bangladesh's long-held ideal of banking transactions that adhere to the laws of Islam, new vistas have thus been revealed. AL-Arafah Islami Bank Limited has attained the exceptional position of a prominent private commercial bank in Bangladesh thanks to the active support of the Islamic Development Bank (IDB), as well as other Islamic banks, financial institutions, and governmental organizations. 201 branches (up to December 2021), of which 26 are AD nationwide, and 20 devoted and well-known Islamic personalities of Bangladesh serving as members of the Board of Directors for Al-Arafah Islami Bank have all contributed positively to the socioeconomic growth of the nation. With a $15 billion authorized capital. Up till December 2021, there were 4,247 employees and 19,146 shareholders (up to December 2021). To meet customer needs, the bank offers a wide range of expertly crafted products and services. My three-month experience at Al-Arafah Islami Bank Ltd has been documented in my internship report.