Workplace bullying: a case on service sector employees

Abstract

Workplace bullying is a critical issue affecting employee well-being and organizational performance in service industries. This study explores the prevalence and nature of bullying behaviors across four Bangladeshi service organizations through qualitative focus group discussions. Using adapted survey instruments and literature-based frameworks, the research identifies various forms of bullying, including humiliation, workload pressure, exclusion, and verbal abuse. Findings indicate that bullying exists in different intensities depending on organizational context, significantly impacting employee satisfaction and productivity. The study highlights the need for effective human resource practices and supportive work environments to reduce bullying and enhance organizational effectiveness and employee well-being.