Managing products return: an examination of the practices of online retailers

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dc.contributor.authorMursalin, Md. Jabir Al
dc.date.accessioned2016-09-05T08:48:45Z
dc.date.available2016-09-05T08:48:45Z
dc.date.issued2014
dc.descriptionThis article was published in Journal of System and Management Sciences [© 2014 Journal of System and Management Sciences] and the definite version is available at : http://www.aasmr.org/jsms/Vol4/No.2/JSMS_VOL4_NO2_005.pdf The article website is at: http://www.aasmr.org/jsms/
dc.description.abstractManagement of products return is an integral part of online retailing as the volume of sales and purchase returns are increasing along with the extensive use of technology in retailing. It is often proved as costly for the business whereas can be an effective tool for retaining customers if handled properly. Therefore the management of products return needs special attention by the merchants. This study examines 32 online retailers in Bangladesh and concludes with effective practices regarding the administration of products return management, reverse logistics supply channel and returned products related dispute resolution through some hypotheses testing.
dc.identifier.citationMursalin, J. Al. (2014). Managing products return : An examination of the practices of online retailers, 4(2), 54–70.
dc.identifier.otherhttps://dspace.bracu.ac.bd/server/api/core/items/606ebc7e-ced0-4b79-8839-5244dff8cfd8
dc.identifier.urihttp://hdl.handle.net/10361/6315
dc.language.isoen
dc.publisherJournal of System and Management Sciences
dc.sourceBRAC University Institutional Repository
dc.subjectOnline retailing
dc.subjectReverse logistics
dc.subjectManaging products return
dc.titleManaging products return: an examination of the practices of online retailers
dc.typeArticle

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